Front Desk Agent - Ocotillo Village

Front Desk Agent - Ocotillo Village

Phoenix, AZ

About us

CloudTen is a residential brand headquartered in Nevada that manages and operates multifamily properties throughout the West. Our diverse portfolio of properties, ranging from hotel-to-residential conversions to high-rise lease-ups, to repositioning value add properties, offers renters the options for services and amenities they desire. Long story short – our sweet spot is all things multi-family.

With uncompromising integrity, a passion for providing stellar service, and a commitment to innovation, CloudTen flies high above the status quo. CloudTen’s dedicated team trailblazes new paths to nurture growth and success, building relationships from the inside out. At our core we are People People, thoughtfully trained to support clients, fellow team members and residents alike – always learning forward to create a positive living experience.

About this role

Summary

Overall, as a Front-Desk Agent, your role is to provide exceptional customer service and create a memorable stay for every guest. Your attention to detail, friendly demeanor, and professionalism are key to ensuring guest satisfaction and loyalty.

Hourly pay range

$19.00 - $20.00 DOE

What you'll do: Includes but not limited to

• Greeting guests in a friendly and welcoming manner.
• Checking guests in and out of the hotel.
• Answering phone calls and assisting guests with inquiries.
• Making reservations and handling bookings.
• Providing information about hotel services and amenities.
• Handling guest requests and complaints in a timely and professional manner.
• Ensuring the front desk area is clean and organized.
• Assisting with luggage and transportation arrangements.
• Maintaining guest confidentiality and security.
• Working closely with other hotel staff to ensure a seamless guest experience.
• Assists in the handling of guest service requests and various concerns as required.
• Conducts follow-up activity as needed with new and current guests to establish and maintain positive guest relations.
• Ensure that guests are provided with a clean, safe, well-maintained community.
• Ensures security deposit dispositions are prepared in a consistent manner immediately after move-out, time being of the essence.
• Maintain high standards of guest services and relations.
• Ensure that maintenance requests are handled as quickly, efficiently and effectively as possible and always within 24 hours. If parts must be ordered, causing a delay, guests should be notified in a timely manner. If the work order is not resolved within 48 hours, the regional manager should be notified.
• Represent the company and the community you manage in a professional manner. Maintain a positive businesslike attitude in person and on the telephone and neat, clean, professional dress and grooming appropriate for greeting the public.
• Adhere to Fair Housing Policy, ADA, Injury and Illness Prevention Policy and Asbestos and Hazardous Materials Policy.

What you'll need

• High school diploma or equivalent /college degree or related coursework; or two years related experience and/or training; or equivalent combination of education and experience.
• Proficient at Microsoft Office, including Word and Excel. Minimum of 1 year experience working on a PC.
• Top notch communication skills, both verbal and written.

Who you are

• Focused with high attention to detail
• Curious and proactive
• Growth-oriented and well-organized
• Disciplined and self sufficient
• A strong communicator

What’s in it for you

We believe people do their best work when they’re supported—personally, professionally, and beyond. Here’s what you can expect as part of our team:

• Competitive compensation and career growth – As our company continues to grow and expand, so do the opportunities for our team.
• Comprehensive Health Benefits – We offer medical, dental, and vision insurance to keep you and your family healthy.
• Tax-Saving Benefits – Take advantage of a Flexible Spending Account (FSA) to manage healthcare and dependent care expenses efficiently.
• Peace of Mind – Company-paid life insurance offers financial protection for you and your loved ones.
• Work Model – Strong support for a work-life balance while keeping you connected and engaged.
• Time to Recharge – Generous paid vacation, sick leave, and holidays so you can truly unplug and come back refreshed.

CloudTen Residential is an equal opportunity employer and a drug free workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members.