About the role
About The Flex
At The Flex, we’re on a mission to revolutionize how the world rents.
We believe finding and staying in a home should be as seamless as buying on Amazon; simple, fast, and borderless.
Powered by our proprietary Property Management System (PMS), The Flex enables effortless guest experiences and streamlined operations for property owners across the globe.
We’re building a team of A-Players, ambitious, proactive professionals who thrive in fast-paced environments, embrace ownership, and deliver excellence in everything they do.
Position Summary
As a French-Speaking Customer Experience Specialist, you’ll be the voice and heartbeat of The Flex for our guests and landlords.
From the first inquiry to the final check-out, you’ll ensure every interaction is smooth, efficient, and memorable. You’ll handle communication, solve problems, and use our in-house technology to deliver world-class service that reflects our commitment to operational excellence and customer delight.
This role is perfect for someone empathetic, detail-oriented, and passionate about helping others, someone who takes pride in turning challenges into exceptional experiences.
Key Responsibilities
Customer Support: Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone in both French and English.
Booking Assistance: Guide guests through the reservation, check-in, and check-out processes using our PMS tools.
Problem Solving: Investigate and resolve issues quickly while maintaining a calm, empathetic, solution-focused approach.
Knowledge Management: Accurately document interactions, feedback, and resolutions to help improve service quality.
Cross-Team Collaboration: Work closely with Operations and Tech to identify recurring issues, propose improvements, and optimize the user experience.
Upselling & Retention: Identify opportunities to enhance stays or strengthen long-term relationships with landlords and guests.
What We’re Looking For
- Fluency in French and English (written and spoken)
- Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms
- Excellent communication and interpersonal skills: you listen, understand, and make people feel heard
- Strong organizational abilities and composure under pressure
- Tech-savvy: comfortable using PMS, CRM, and digital support tools
- A problem-solving mindset with empathy, patience, and meticulous attention to detail
Why Join The Flex
Be part of the revolution – Help reshape the $4T global rental industry.
Work with the best – Join a high-performing, supportive international team.
Grow fast – Real career progression opportunities as we expand globally.
Earn what you deserve – Competitive compensation plus performance-based incentives.
Live flexibly – Remote-first, results-driven culture — work from anywhere.
If you’re ready to join a company redefining how people live, move, and rent, we’d love to hear from you.