About the role
Job Type: Full-time
Many pages were opened from here in the last minute, so the full ad isn’t loaded. It’s on the company’s site. Read it there ↗
NextGen Ventures
Monterrey, Mexico
Job Type: Full-time
Many pages were opened from here in the last minute, so the full ad isn’t loaded. It’s on the company’s site. Read it there ↗
Posted by NextGen Ventures on their own hiring page, job-boards.greenhouse.io. OptiTalent shows it as published; the original is the reference.
View the original ad ↗NextGen Ventures · Indore, Madhya Pradesh, India
NextGen Ventures operates a 24/7 live casino studio in Monterrey, Mexico, supporting international markets. While the Monterrey team is offline overnight, someone must be monitoring the Customer Support area, building, systems, and operational environment.
NextGen Ventures · Monterrey, Mexico
Monitor and evaluate agent performance against core support KPIs (response time, resolution time, ticket volume/throughput, quality scores, adherence); Identify underperformance early and deliver coaching, feedback, and performance improvement plans; Generate weekly performance…
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Develop a deep understanding of Next Gen´s digital products and customer journeys, identifying opportunities to improve usability, conversion, customer satisfaction, and operational efficiency.
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