About the role
Role Overview
We are seeking intelligent, driven, and analytically minded individuals to join our newly established Trust & Safety team. As part of the Risk Review sub-team, you’ll play a crucial role in safeguarding our platform and customers by manually reviewing payments and transactions to detect suspicious activity and identify bad actors. You’ll also focus on delivering a positive customer experience, ensuring timely reviews so legitimate customers can continue using their accounts without unnecessary delays.
This role requires the ability to determine when to escalate cases to Compliance or collaborate with team members for additional insight, ensuring quick and sound decision-making. You’ll receive full training and support, so don’t worry about having all the knowledge up front—we’ll equip you to succeed!
Key Responsibilities
- Review and analyze transactions and customer accounts for high-risk and suspicious activity, making decisions based on your risk analysis.
- Escalate cases to compliance or consult team members for secondary reviews when needed to ensure timely decision-making.
- Contribute insights to our data models, helping to continuously improve fraud prevention.
- Report trends to assist compliance teams in investigating suspicious activities and preventing fraud.
- Use historical data to identify false positives and reinstate impacted accounts.
- Approve or reject payments and follow SOPs based on your risk analysis, ensuring minimal disruption to legitimate customers.
- Work to protect the organization and our customers while ensuring a positive experience for all.
Experience & Skills We’re Looking For
- Strong analytical mindset: You’ll be working with complex cases and investigating customer accounts in detail.
- Enthusiasm for learning new things and growing within the company.
- A strong appetite for investigation and a good understanding of risk management principles, with the ability to navigate multiple internal tools (training provided).
- Excellent written and spoken English skills.
- Flexibility: You’ll be part of a growing team that provides 24/7 coverage.
- A previous experience in risk operations (fraud, AML, trust & safety) is a plus
What We Offer
- Comprehensive training and ongoing support to help you succeed in the role.
- The opportunity to contribute meaningfully to the safety and success of our platform and customers.