Field Solutions Engineer (5643)

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.

Shield AI is hiring a Field Solutions Engineer based in Madrid, Spain to support technical sales, customer engagements, demonstrations, and capture activities focused on advanced simulation, synthetic environments, image generation systems, and AI-enabled mission systems.

This role will support defense simulation, training, test, and evaluation customers across Europe, helping them understand how Shield AI and Aechelon capabilities can support training systems, next-generation synthetic battlespace environments, live-virtual-constructive ecosystems, and AI-enabled simulation use cases.

This role requires direct, hands-on experience with advanced defense simulation, training, and test environments. The ideal candidate should understand image generation systems, platform-in-a-box solutions, threat models, constructive entities, sensor simulation, scenario generation, and LVC architectures, and how these technologies integrate into complex distributed simulation ecosystems.

This is a simulation-first role. Autonomy experience is valuable where AI or autonomy is used to run synthetic agents, generate behaviors, drive adversary models, automate scenarios, or improve realism in simulated environments. Real-world autonomy experience is preferred, but the primary requirement is deep simulation domain expertise combined with strong customer-facing technical communication.

What you'll do

• Serve as a customer-facing technical expert for Shield AI and Aechelon simulation, synthetic environment, and AI-enabled mission system capabilities across Europe.
• Support customer discovery, technical briefings, demonstrations, technical interchange meetings, RFIs, RFPs, proposals, white papers, and capture activities.
• Translate customer mission needs, training objectives, test requirements, CONOPs, and integration considerations into credible solution concepts.
• Support engagements involving European, NATO, and allied defense simulation, training, test, and evaluation environments.
• Explain image generation systems, synthetic environments, PAIBs, threat models, LVC architectures, sensor simulation, scenario generation, and AI-enabled synthetic agents to technical, operational, commercial, and leadership audiences.
• Partner with Business Development, Capture, Product, Engineering, Customer Engagement, Program, and technical teams to represent customer requirements, risks, roadmap gaps, and field feedback.
• Help customers evaluate how advanced simulation and synthetic environments can support operational training, mission rehearsal, test and evaluation, experimentation, force modernization, and AI/autonomy development.
• Develop technical sales assets, including capability briefs, demo scripts, solution templates, FAQs, white papers, technical explainers, and customer-specific briefing materials.
• Maintain product truth by ensuring customer-facing materials and discussions accurately reflect current capabilities, constraints, roadmap timing, and integration considerations.
• Build trusted relationships with customer technical stakeholders, operational users, acquisition organizations, defense primes, systems integrators, and internal cross-functional partners

Required qualifications

• 7+ years of experience in modeling and simulation, training systems, test and evaluation, image generation systems, synthetic environments, defense software, aerospace systems, solutions engineering, systems engineering, field applications engineering, technical sales, or related technical customer-facing roles.
• Direct hands-on experience with defense simulation, training, or test environments supporting military or government customers.
• Practical experience with image generation systems, platform-in-a-box systems, synthetic environments, threat models, constructive entities, sensor simulation, scenario generation, or live-virtual-constructive environments.
• Strong understanding of how simulation systems are used for operational training, mission rehearsal, experimentation, test and evaluation, and capability development.
• Experience supporting customer-facing technical engagements, proposal efforts, integration discussions, technical interchange meetings, or operational workshops.
• Ability to translate customer requirements, mission needs, training objectives, and technical constraints into feasible solution concepts, requirements, demos, and product feedback.
• Strong written and verbal communication skills, with the ability to explain complex technical systems to technical, operational, commercial, and leadership audiences.
• Ability to work cross-functionally with Business Development, Product, Engineering, Customer Engagement, Program teams, and technical SMEs.
• Strong judgment in representing product capabilities, limitations, roadmap dependencies, and integration considerations to customers.
• Ability to operate independently across complex international customer engagements while maintaining alignment with internal stakeholders.
• Willingness and ability to travel throughout Europe and internationally for customer engagements, demonstrations, exercises, and internal meetings.
• Professional fluency in Spanish and English.

Preferred qualifications

• Experience supporting defense simulation, training, test, or experimentation customers in Spain, Europe, NATO, or allied markets.
• Experience working with ministries of defense, armed forces, government laboratories, defense primes, systems integrators, training organizations, or test organizations.
• Professional fluency in Spanish or another European language.
• Experience with AI-enabled synthetic agents, computer-generated forces, adversary behavior models, automated scenario generation, or AI-driven entity behavior in simulated environments.
• Real-world autonomy experience, including autonomous aircraft, unmanned systems, robotics, AI-enabled mission systems, or autonomy software.
• Familiarity with LVC architectures, simulation interoperability, DIS/HLA, test infrastructure, training range integration, or distributed simulation environments.
• Hands-on experience with Python, C++, Linux, APIs, SDKs, simulation tooling, visualization systems, autonomy software, robotics middleware, or technical prototyping.
• Prior military, defense, aerospace, simulation, test, training, robotics, unmanned systems, or advanced software experience.
• Experience supporting proposals, RFIs, RFPs, white papers, technical volumes, or complex international capture activities.

Why join Shield AI

• Help build the defining defence technology company of this century.
• Work at the forefront of AI, autonomy, and next-generation defence systems.
• Operate in a highly entrepreneurial and mission-driven environment.
• Make a direct impact on international growth and strategic defence partnerships.
• Collaborate with exceptional teams solving some of the world’s most complex operational challenges.

Our international teammates receive a comprehensive total rewards package aligned to your country office location. For full details on compensation and benefits, please consult your talent acquisition partner.