About the role
Report To: Customer Service Manager
Mission Statement
To be a family that demonstrates extraordinary passion, hard work, and integrity with steadfast loyalty and support for those we serve: our employees, our communities, and our customers.
Position Summary
The Field Service Technician is responsible for supporting our customers and their systems after installation and start-up. They must continue to carry the TTX values throughout their relationships with customers ensuring each issue is resolved to the best of our abilities.
As a Field Service Technician, you will be required to travel to customer locations, install new equipment, respond to service requests, troubleshoot equipment issues, and provide technical training on company equipment.
General Responsibilities
- Respond to customer calls
- Meet with customers to determine the nature of the service or repair.
- Conduct routine equipment servicing out in the field.
- Inspect and troubleshoot equipment failures.
- Repair equipment and replace faulty parts.
- Install and test new equipment.
- Provide preventive equipment maintenance.
- Provide technical training on new equipment installations.
- Program VFD’s, temperature controllers, etc.
- Complete job reports
- Efficiently manage all service calls, providing high-quality customer service and repairs for jobs of all sizes.
Requirements
- Minimum of an associate degree in Electrical Engineering, Electro-Mechanical Technology or equivalent experience
- Proven work experience as a field service technician or related role.
- Experience troubleshooting electrical and mechanical systems
- Ability to travel up to 60% and work according to a changing schedule.
- Must carry oneself in a professional manner, maintain positive interactions with both co-workers and customers