About the role
Ready to take the next step in your career?
If you are a qualified tradesperson or an experienced technician who enjoys troubleshooting, working with machinery, solving problems and building customer relationships, Crown Equipment offers an outstanding opportunity to join Australia's leading forklift and materials-handling service team.
At Crown, our technicians are the backbone of our business. We provide the training, support and technology needed to help you build a successful long-term career.
As a Field Service Technician, you will enjoy a high level of autonomy, variety and responsibility while working within a supportive and experienced team environment.
Requirements
Responsibilities & Duties
Following completion of Crown's comprehensive 5-week training program, you will be responsible for servicing and maintaining customers' equipment across a dedicated territory.
Your responsibilities will include:
- Conducting scheduled servicing, inspections, and preventative maintenance.
- Diagnosing faults and carrying out repairs on a wide range of materials-handling equipment.
- Performing planned and reactive maintenance activities to minimise customer downtime.
- Troubleshooting mechanical, hydraulic, electrical and electronic systems.
- Responding promptly and professionally to breakdown calls and service requests.
- Managing your daily workload and schedule using Crown's field service technology.
- Maintaining accurate service records and documentation.
- Managing and maintaining a fully stocked service vehicle.
- Delivering exceptional customer service and building strong customer relationships.
- Working safely while maintaining high standards of workmanship and professionalism.
Preferred Qualifications & Experience
- Trade qualification in a mechanical, electrical or related discipline highly regarded.
- Experience working in maintenance, field service, heavy equipment, automotive, agricultural, mining, construction, manufacturing, or industrial environments.
- Strong mechanical aptitude with the ability to fault find, diagnose and repair equipment.
- Experience working on forklifts, access equipment, earthmoving machinery, agricultural equipment, mobile plant, or heavy vehicles will be highly regarded.
- Ability to work independently while effectively managing your own workload and priorities.
- Commitment to workplace safety and quality workmanship.
- Current Driver's Licence.
Benefits
What sets us apart?
Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.
As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:
- A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
- Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
- Corporate Rates for Private Health Insurance.
- An inclusive working environment.
- An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.
The Company
- Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.