About the role
Department
Theatre and Film
Salary
$8.25 per hour (max. 20 hours per week)
Schedule
Varies, based on the students’ class schedule
Position Summary
Oversees front-of-house operations and ensures a professional, safe, and welcoming audience experience during theatre productions and events.
**Must be eligible for Federal Work Study. If uncertain of eligibility, please contact the Office of Financial Aid.
Duties & Responsibilities
- Front-of-house theatre operations and audience services
- Theatre etiquette, accessibility, and customer service practices
- Emergency procedures and audience safety protocols
- Basic ticketing and seating procedures
- University and department policies related to events
- Strong communication and interpersonal skills
- Leadership and team coordination abilities
- Organization and time-management skills
- Problem-solving and conflict resolution skills
- Attention to detail in preparing public-facing spaces
- Coordinate ushers and manage audience flow efficiently
- Prepare and monitor lobby and house areas before and during performances
- Address audience concerns in a calm and professional manner
- Enforce theatre policies during events
- Work evenings and weekends as required by performance schedules
- Coordinate ushers and manage audience flow
- Prepare lobby and house for performances
- Manage ticketing coordination, if applicable
- Handle audience concerns during events
- Assist with additional theatre production and facility tasks as assigned by the Technical Director after primary weekly responsibilities have been completed.
- Weekly Deliverables
- Performance or event report including attendance, issues, and notes
- Front-of-house checklist completion
- Usher schedule or coordination log
- Audience feedback summary, if applicable
Required Qualifications
- Reliable availability during scheduled performances and events
- Professional demeanor and strong customer service orientation
Minimum Qualifications
- Prior customer service or ushering experience
- Previous theatre or event management exposure
- Leadership or supervisory experience in a team setting
- Applicants must be enrolled as a JSU student taking at least six (6) hours per fall or spring semester. (Requirements for international students below. *)
- If not a first-time student, the applicant must have a GPA of 2.00 or higher.
- Selected applicants must provide evidence of student enrollment and GPA (unofficial transcript or printout of enrollment/GPA from MyJaxState.
- Must be eligible for Federal Work Study.
- May not be a Dual Enrollment Student.
Machines & Equipment
- Standard office equipment (computer, phone)
- Ticketing or seating management tools (if applicable)
- Radios or communication devices used during performances
Notice Regarding International Students
- International students on student visas are not eligible for Federal Work Study positions.
- Please visit the International Programs website for additional information: http://www.jsu.edu/international/index.html
Required Documents
- Cover Letter
- Resume
Clery Notice: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, https://www.clerycenter.org/the-clery-act the Jacksonville State University Police provide information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three calendar years. The JSU Annual Campus Security and Fire Report is available online at: https://www.jsu.edu/police/docs/cleryannualreport.pdf
Equal Employment Opportunity: Jax State is an Equal Employment and Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.