About the role
Small Door is membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike. Through our membership model, we deliver exceptional care, 24/7 telemedicine, transparent pricing, and modern hospitality in thoughtfully designed, stress-free spaces.
Founded in 2019 with our flagship location in Manhattan’s West Village, Small Door has quickly expanded across the East Coast. In July 2026, Small Door and Bond Vet merged to build a more connected, accessible, and compassionate veterinary care experience across routine, primary, and urgent care. The combined organization will span more than 55 clinics across major Northeast, Mid-Atlantic, and Midwest markets, serving over half a million pets.
This role will play an important part in shaping the next chapter of our combined organization and advancing our shared mission to transform veterinary care.
About the Role
We are seeking a Facilities Manager to support the day-to-day operation and maintenance of our growing network of veterinary practices. This role will manage facilities needs across a multi-market portfolio, partnering with practice teams, regional operations, vendors, landlords, and our third-party facilities management partner.
The ideal candidate is highly organized, proactive, and comfortable managing multiple locations, vendors, and priorities simultaneously.
Responsibilities
- Manage day-to-day facilities operations across an assigned portfolio of veterinary practices.
- Triage and manage facilities requests, escalations, and emergency repairs through resolution.
- Manage work orders, preventative maintenance, and facility information through our CMMS platform.
- Coordinate and manage third-party facilities partners, contractors, and local vendors.
- Review proposals, scopes, pricing, and invoices and track facilities spending against budget.
- Coordinate with landlords and property managers on building repairs and landlord responsibilities.
- Conduct site visits and facility assessments to identify maintenance, repair, and capital needs.
- Manage preventative maintenance programs for HVAC, plumbing, electrical, fire/life-safety, and other building systems.
- Identify recurring issues and recommend repair, replacement, or capital solutions.
- Coordinate smaller capital projects, equipment replacements, and practice refreshes.
- Partner with Development and Operations on capital planning, larger projects, and facilities priorities.
- Maintain clear communication with practice teams regarding issue status, timing, and resolution.
Qualifications
- 3–5+ years of facilities management or related experience, preferably supporting a multi-site portfolio.
- Experience in veterinary, healthcare, retail, hospitality, or another multi-location environment preferred.
- Experience with CMMS/work-order systems, vendor management, and preventative maintenance.
- Working knowledge of commercial HVAC, plumbing, electrical, and fire/life-safety systems.
- Experience managing facilities budgets, proposals, and small capital projects.
- Strong organizational, communication, and problem-solving skills.
- Ability to independently prioritize a high volume of facilities needs across multiple locations.
Ability to travel regularly between practice locations.
Small Door is proudly committed to creating a diverse, inclusive and equitable workplace. We encourage qualified applicants of every background, ability, and life experience to apply to appropriate employment opportunities.