About the role
Join Our Legendary Journey – Mandarin Oriental, Hangzhou
At Mandarin Oriental, we turn moments into memories. In early 2027, we will bring our world-renowned hospitality to Hangzhou, introducing a new luxury destination in one of China’s most culturally significant and picturesque cities.
Located within the prestigious Westlake 66 luxury mixed-use development and near the iconic West Lake, a UNESCO World Heritage Site, Mandarin Oriental Hangzhou will offer refined luxury, legendary service, and immersive destination experiences in the heart of the city. With convenient access to Hangzhou’s primary business districts, the hotel will cater to both leisure and business travellers seeking exceptional hospitality experiences.
The hotel will feature 194 guestrooms and suites, along with an extensive collection of luxury facilities and experiences, including:
- Four restaurants and bars
- Extensive spa and wellness facilities featuring Mandarin Oriental’s signature therapies
- A fitness centre and indoor swimming pool
- Elegant meeting and event spaces for both business and social gatherings
Mandarin Oriental Hangzhou will bring the Group’s legendary service and distinctive Asian heritage to one of China’s most dynamic destinations, delivering exceptional experiences rooted in luxury, culture, wellness, and craftsmanship.
Your Career, Elevated
We are seeking passionate individuals who share our dedication to excellence, craftsmanship, and legendary service. As part of our pre-opening team, you will help shape the future of luxury hospitality in Hangzhou and create unforgettable experiences for our guests and colleagues alike.
We welcome expressions of interest across all departments and levels.
What We Value
- A genuine passion for luxury hospitality and personalized service
- A commitment to excellence, teamwork, integrity, and continuous learning
- Strong communication and interpersonal skills
- Proficiency in Mandarin and English is preferred; additional language skills are advantageous
- Previous luxury hospitality experience is an advantage, though individuals with the right mindset, attitude, and passion are encouraged to apply
Why Mandarin Oriental?
- Be part of a globally celebrated luxury hospitality brand with a heritage of excellence
- Join a culture built on respect, collaboration, wellbeing, and continuous development
- Access exciting opportunities for career growth and international mobility within the Mandarin Oriental portfolio
- Contribute to the successful opening of one of the Group’s newest luxury destinations in China
Are you ready to craft unforgettable moments?
Submit your Expression of Interest today and take the first step toward an extraordinary career with Mandarin Oriental Hangzhou.
Please note:
- Only shortlisted candidates who meet job requirements will be contacted.
- Response timelines may vary depending on application volume.