About the role
Who We Are
Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.
Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.
We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.
Role Overview
As an Executive Assistant at Serval, you will act as a force multiplier for a member of our executive team. You will own scheduling complexity, coordinate logistics, streamline communication, and systematically remove operational friction so leadership can stay focused on the highest-impact priorities.
This role has direct leverage on executive effectiveness. The right candidate will materially increase execution velocity and ensure leaders remain focused on what matters most. This is not a reactive administrative position — it requires anticipation, sound judgment, prioritization discipline, and operational rigor.
You will gain visibility into company strategy, key initiatives, and growth decisions while playing a foundational role in scaling Serval's operations.
What You’ll Do
- Executive Support
- Own and optimize complex executive calendars, balancing competing internal and external priorities
- Triage inbound requests and safeguard leadership time using clear prioritization principles
- Coordinate domestic and international travel end-to-end, including dynamic adjustments
- Manage sensitive and confidential matters with discretion and sound judgment
- Operational & Organizational Leverage
- Serve as a liaison across leadership, team members, candidates, and external partners
- Improve internal communication flow and organizational clarity
- Track initiatives, action items, and cross-functional dependencies to ensure follow-through
- Design and refine systems that increase executive and team-wide productivity
- Culture & Office Support
- Support planning and execution of offsites, team events, and key leadership meetings
- Contribute to a structured, high-functioning in-office and virtual environment
- Assist with vendor coordination, subscriptions, asset management, and operational logistics
What You’ll Need
- 2+ years supporting C-level executives or founders; startup experience strongly preferred
- Advanced calendar management skills with strong prioritization judgment
- Proactive operating style — you anticipate needs before they surface
- High attention to detail while managing multiple concurrent workstreams
- Clear, concise written and verbal communication skills
- Comfort operating in ambiguity and evolving priorities
- Strong discretion and professional judgment
- High technical fluency and enthusiasm for modern tools and workflows
- Excellent organizational and time-management discipline
- "No task is too small" mindset paired with strategic awareness
- Composed, professional presence in fast-moving environments
Nice to Have
- Experience supporting executives in high-growth tech startups (Series A–C)
- Familiarity with modern productivity and collaboration tools (e.g., Notion, Slack, Ashby, Salesforce)
What We Offer
- Impact: Be a key player in shaping the success of our product and company.
- Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
- Culture: Join a culture that values innovation, ownership, accountability, and fun.