Event Sales Administrator

WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, King of Prussia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.

OVERVIEW

The Event Sales Administrator plays a critical role in supporting the Natick event sales team by managing administrative tasks and ensuring operational accuracy. By streamlining processes and reducing administrative workload, this role enables Sales Managers and Coordinators to focus on outbound sales, client conversion, and high-impact revenue-generating activities.

A successful candidate will be a strong developer of relationships and people, enforcer of high standards and driver of event sales. The Level99 Event Sales Administrator has honesty and personal integrity that is above reproach, choosing humility over the need to “be right,” and in all things acts as though he/she/they are the Owner and Operator of the Level99 events business.

RESPONSIBILITIES

• Detail confirmed events, including timelines, internal notes, and signage requirements
• Build custom floor plans and manage guest layouts in coordination with Sales and Operations
• Create, manage, and print event signage and leaderboards
• Prepare and distribute CC authorization forms, waivers, and related documentation
• Create and maintain event entries in our internal guest portal and Tripleseat Software (TS)
• Ensure timely, accurate BEO creation, auditing, and distribution
• Coordinate handoffs with Operations leadership (Event AOR Manager, AGM)
• Maintain and update master event trackers and calendars
• Close out events in Tripleseat and reconcile receipts with Toast
• Assist in training Event Captains on administrative processes
• Audit referral sources and track referral check-ins for client retention initiatives

MUST-HAVE SKILLS

• Strong organizational and time management skills with keen attention to detail
• Proficiency with event management or POS platforms (Tripleseat, Toast, Canva experience a plus)
• Excellent written and verbal communication skills
• Ability to thrive in a fast-paced, high-volume environment
• Team-oriented mindset with eagerness to learn and grow within a scaling organization

OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE

• Bachelor’s degree in Hospitality, Business Administration, or related field (preferred)
• 1–2 years of experience in administrative, events, or hospitality roles

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 is an E-Verify employer.