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Sainapse

Enterprise Customer Success Manager

San Francisco, California, United States

Apply on Sainapse’s site ↗View original ad
Location
San Francisco, California, United States
Work
Remote
Employment
Full-time
Level
Not stated
Function
Customer success & support
Pay
$70K – $100K a year
Posted
8 weeks ago

Pay and the market here

The top of this role’s range, $100K a year, is 43% below the median of $174K for customer success jobs in San Francisco (middle half $130K – $220K, 356 jobs that state pay).

466 customer success jobs open in San Francisco: 17% remote, 131 posted in the last 30 days.

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About the role

Enterprise Customer Success Manager

San Francisco on-site preferred; remote is acceptable · Full-time

Base salary: $70,000–$100,000 USD annually. Equity: 0.05–0.1%. Includes performance-based commission designed to strongly reward results. Visa sponsorship is not available.

Build lasting customer value

Enterprise AI creates value when it becomes part of everyday operations. Launch is only the beginning. You will own adoption, value realization, relationship health, renewal readiness, and expansion after go-live, combining commercial accountability with technical fluency.

What you will own

  • Build success plans around measurable operational outcomes and maintain strong executive and working relationships.
  • Drive adoption, lead evidence-based business reviews, and make customer value visible.
  • Identify renewal risks early and coordinate recovery with Forward Deployment, Product, Engineering, and the founders.
  • Find expansion opportunities grounded in customer needs and demonstrated value.
  • Turn successful approaches into reusable account playbooks and customer feedback into product improvements.

What you bring

  • Enterprise customer success, technical account management, or consulting experience with evidence of improved adoption, retention, or expansion.
  • Technical fluency with APIs, integrations, and enterprise workflows.
  • Clear executive communication, commercial judgment, and consistent follow-through.
  • The ability to build the first useful process while staying close to customers.

What success looks like

Customers can explain the value they receive. Risks are visible early, renewals are earned, and expansion follows from useful outcomes. You will partner with Forward Deployment on implementation and the founders on commercial negotiations.

About Sainapse

Sainapse builds agent-first software for customer operations, helping teams resolve work across the systems they already use. Our production work spans customer support and document and order workflows, with configurable autonomy and human review. We are also building account intelligence that connects customer signals.

We are a small team with broad ownership. We value first-principles thinking, direct communication, thoughtful use of AI, and evidence of customer impact. You will work closely with the founders and our product, engineering, and delivery teams.

Source

Posted by Sainapse on their own hiring page, jobs.ashbyhq.com. OptiTalent shows it as published, read 07 Nov 2026 12:09 UTC; the original is the reference.

View the original ad ↗

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