About the role
Title : ELA Enrollment Coordinator
Location: Cupertino, CA
Type: Full-Time | 40 hrs/week (Wednesday–Sunday)
Compensation: Compensation: $24–$28/hour (based on experience) + commission for each student enrollment, with performance-based quarterly and annual incentives. Target annual compensation: $50,000–$74,000.
At Think Academy, we believe every student deserves a learning experience tailored to their unique strengths and goals. As an ELA Enrollment Coordinator you'll be the first person families meet on their educational journey. By understanding each student's academic needs, you'll help parents identify the right ELA programs and guide them through a welcoming, seamless enrollment experience.
This role is ideal for someone who enjoys building relationships, communicating with families, and making a meaningful impact through education. You'll also collaborate closely with teachers and campus staff to ensure every family receives exceptional support from their first visit onward.
Key Responsibilities
1. Enrollment & Consultation
- Greet and consult with walk-in or online parents to understand student needs.
- Present Think Academy programs and recommend appropriate classes or learning paths.
- Support placement tests and trial classes, and guide parents through the enrollment process.
- Follow up with potential families to maximize conversion and ensure a smooth onboarding experience.
1. Front Desk & Parent Communication
- Serve as the first point of contact for parents and visitors — in person, by phone, and via email.
- Handle class scheduling, student check-in/out, and inquiries with warmth and efficiency.
- Maintain a welcoming, organized, and professional front-desk environment.
- Coordinate with teachers and operations teams to resolve classroom or scheduling issues.
1. Operations & Team Collaboration
- Assist with campus events, workshops, and open houses.
- Collaborate with marketing and academic teams to ensure consistent service and smooth workflow.
Required Qualifications
- Fluency in English, with strong verbal and written communication skills
- Previous customer service experience and a customer-focused mindset.
- Familiarity with English-language subjects, courses, or educational programs.
- Strong communication and interpersonal skills when working with students and parents.
- Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- A genuine passion for education and helping students succeed.
Preferred Qualifications
- Bachelor's Degree
- Experience in admissions, education, customer service, retail, hospitality, or consultative sales.
- Experience meeting performance or enrollment goals.
Why Join Think Academy
- Meaningful work that impacts students’ academic growth.
- Supportive, collaborative, and growth-oriented team environment.
- Career development opportunities in education operations and manageme