About the role
Microsoft Business Central Functional Consultant (BC/D365)
Remote | Unlimited Holiday | Shape how businesses actually operate
Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services.
With a robust team of over 170 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Finalist for Microsoft Partner of the Year for Dynamics Business Central.
We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure.
Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment.
We are committed to the well-being and growth of our employees, and we prioritize continuous learning and development through fully funded training programs.
Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry.
The Role
As a Business Central Functional Consultant, you'll help customers bridge the gap between how they work today and where they want to be tomorrow. You'll lead implementations from discovery through to adoption, translating business challenges into practical solutions that create measurable value.
Your work will directly influence customer success, project outcomes, and the continued growth of Infinity's Business Central practice
What you'll be doing
Customer Discovery & Solution Design
- Understand how customers operate, identify opportunities for improvement, and design Business Central solutions that support their commercial and operational goals.
Implementation & Delivery
- Lead functional delivery across the project lifecycle, ensuring solutions are configured, tested, and deployed successfully.
Stakeholder Engagement
- Build trusted relationships with customer stakeholders, facilitating workshops, managing expectations, and providing clear guidance throughout delivery.
Adoption & Change
- Help customers realise value from their investment through effective training, knowledge transfer, and business process alignment.
Commercial & Continuous Improvement
- Identify and scope change opportunities, balancing customer requirements with best practice while supporting the ongoing growth of the Business Central practice.
Handover & Long-Term Success
- Ensure customers transition smoothly into support, with the documentation, knowledge, and confidence required for long-term success
The kind of problems you’ll solve
- A customer has inefficient finance or operational processes and needs a scalable way of working.
- Key stakeholders have different priorities and need help aligning around a solution.
- Business requirements don't fit perfectly within standard Business Central functionality.
- Data quality issues threaten the success of a migration or go-live.
- Users are resistant to change and need confidence in new processes.
- A project is at risk because requirements are unclear or poorly defined.
- Customers want to maximise value from Business Central without overcomplicating the solution.
- Delivery teams need clear functional direction to ensure successful implementation.
What sets you apart
- You think in outcomes rather than features.
- You can quickly understand how a business operates and where improvements can be made.
- You simplify complex problems and communicate solutions clearly.
- You challenge constructively when a better approach exists.
- You are comfortable navigating ambiguity and bringing structure to evolving requirements.
- You balance customer expectations with commercial and delivery realities.
- You build credibility through expertise, pragmatism, and consistency.
- You take ownership and follow through on commitments.
Your impact
On the Business
- You help grow Infinity's Business Central capability by delivering successful projects, strengthening customer relationships, and creating opportunities for future revenue and retention.
On Customers
- You enable organisations to operate more efficiently, make better decisions, and gain greater value from their technology investment.
On Team Performance
- You provide clarity between customers and delivery teams, reducing project risk, improving collaboration, and contributing to consistently high-quality outcomes.
What it’s like here
- Ambitious, but not political
- Collaborative, but with high standards
- People who care about doing things properly — not just getting them out the door
We’ve built a culture where:
- Architects have real ownership and influence
- Good ideas win (regardless of role or tenure)
- You’re trusted to solve problems, not micromanaged
What you get
- Unlimited annual leave
- Private healthcare, life assurance, company shares
- Electric car scheme
- Flexible/remote working (with access to Tunbridge Wells & Paddington offices)
- Company & team socials, including our annual Illuminate Awards