About the role
About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.
We are looking for a highly motivated and detail-oriented Manager – Payment Routing & Optimization to join our Payments Operations team. The ideal candidate will be responsible for managing and optimizing transaction routing across multiple payment methods – including Cards and UPI – and across multiple acquiring partners. This role is critical to improving our transaction success rates, reducing costs, and ensuring the highest service levels to our merchants.
Key Responsibilities:
Routing Strategy &Execution:
Develop and implement intelligent routing strategies for Cards, UPI, and other
payment instruments across multiple acquiring banks and payment partners.
Optimization:
Continuously monitor success rates and transaction costs to identify improvement
areas and switch routing paths accordingly.
Data-Driven Decision Making:
Analyze payment flow data, identify trends and performance patterns across different acquirers, and use this insight to drive routing rules and configurations.
Acquirer Management:
Collaborate closely with acquiring banks and PSPs to understand capabilities,
downtime windows, fee structures, and technical updates.
Monitoring & Alerts:
Monitoring and taking corrective actions as needed
Collaboration:
Work with Business, product, and operations teams to implement routing logic and get issues resolved quickly
Required Skills and Qualifications:
3–6 years of experience in payment routing, payment operations, or payment product management at a payment aggregator, gateway, fintech, or acquiring bank.
Strong understanding of how a payment aggregator works – including transaction flow, success rate optimization, UPI and card payment mechanics, and acquirer integrations.
Analytical mindset with the ability to interpret data and translate it into actionable insights.
Hands-on experience with routing tools, rules engines, or in-house routing logic is a strong plus.
Familiarity with UPI PSP/acquirer ecosystem and card network regulations (Visa,
MasterCard, RuPay).
Excellent communication and stakeholder management skills.
Preferred Qualifications:
Technical background or experience working with product/engineering teams.
Exposure to real-time monitoring tools and dashboards
Exposure and understanding of payment system architecture
Compensation: Competitive, based on experience
Compensation: If you are the right fit, we believe in creating wealth for you
With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!