About the role
**Please do not apply if you do not have drain cleaning experience**
Drain Technician
Pay: $21 - $25/hr plus lucrative incentives!
At My Plumber Plus, we're not just in the business of plumbing, HVAC, and electric - we're in the business of transforming the quality of life within our customers homes. Every day, we have the privilege of stepping into our customers' homes and making a difference. Whether it's fixing a stubborn drain issue or restoring comfort to a family in need, we're driven by a passion for service and a commitment to excellence.
We are seeking a motivated and skilled Drain Technician to join our team in Manassas, VA. As a Drain Technician at My Plumber Plus, you will play a crucial role in providing high-quality drain cleaning services while delivering exceptional customer experiences. Your primary responsibility will be to diagnosing drain issues and recommending appropriate solutions.
Apply Today!
In exchange for your commitment, we provide
- Affordable, high-quality health, dental & vision insurance
- 401(k) w/ company match
- Paid vacation, sick and personal days
- On-going growth opportunities throughout our Sila Services Family of Companies
- Parental Leave
- Short term disability, long term disability, and company paid life insurance
- Paid training/ongoing education
- Company vehicle, gas card, and tablet
Responsibilities
- Complete all drain cleaning, jetting, and cable work related to in-home, service calls.
- Provide Camera service for mainline stoppages
- Describe diagnosed problems to customers and provides solutions
- Engage with customers in a professional and courteous manner, effectively communicating drain issues and recommended solutions to generate sales opportunities by explaining the features and benefits of each solution.
- Obtain agreement for services before performing work
- Identify opportunities to upsell additional services or products to customers, maximizing revenue potential.
- Strive to exceed customer expectations by delivering exceptional service experiences and resolving any customer concerns or issues promptly.
- Maintain truck inventory of parts and restock truck to minimum stock levels
- Be able to remove and reset a toilet and a p-trap
- Operate equipment in a safe manner
- Wear all applicable Personal Protective Equipment (PPE)
- Communicate professionally and respectfully with customers, office staff, and co-workers
- Participation in required staff meetings and training
Requirements
- 2 or more years of sewer and drain cleaning, replacement, and sales experience
- Experience operating a sewer camera
- Service Titan experience a plus!
- Working knowledge of septic systems, sewer and drain systems, and underground piping
- Repairing underground drains and sewers using conventional excavation methods or experience using trenchless pipe replacement equipment would be a plus
- Personable and professional
- High integrity and strong communication skills
plus incentives