About the role
About Bell Bros
At Bell Brothers Plumbing, Heating & Air, we are your gateway to a rewarding career in HVAC and plumbing services! We are proud to be a leading provider of heating, ventilation, air conditioning, windows, and plumbing solutions, and we believe that our success is rooted in the dedicated and passionate team members who make it all possible. We offer a culture of excellence, professional growth and development, cutting-edge technology and tools, a strong team environment, and competitive compensation and benefits.
The Drain Technician is responsible for meeting with customers to identify and diagnose specific drain/sewer piping concerns, getting the line(s) flowing and advising customers on next steps to include a Camera Technician and a camera main inspection. Drain Technicians produce quality, on-time inspections and clearing installation of plumbing related jobs to meet the requirements of our customer agreement and in accordance with local plumbing codes.
Essential Functions
- Safety of self as well as safety of employer vehicles, equipment, and customer homes.
- Works independently with little supervision in the completion of assignments
- Performs drain clearing at customer homes and provides overall assessment of known systems
- Provides guidance to homeowners on next steps in the process to permanently repair sewer lines
- Works efficiently and keeps job areas clean and organized.
- Works closely with Camera Technician, Dispatch and Sewer Supervisor in providing customer solutions.
- Properly represents the company when in the public and demonstrates company ethics.
- Establishes and maintains customer oriented focus.
- Communicates politely and effectively with, and in front of, customers.
- Works as part of a team with managers and other departments.
- Participate and attend department meetings.
- Demonstrates knowledge of sewer systems, repair and installation using standard tools, machinery, and equipment.
- Demonstrates writing skills with a focus on technical accuracy, writing quality and clarity are also required.
- Uses, applies and monitors appropriate safety practices and procedures and reports violations to Sewer Supervisor
Skills and Abilities
- Thorough knowledge of all sewer systems
- Ability to work independently and manage time efficiently
- Strong communication skills, verbal and written
- Able to assist in evaluating assigned install team personnel on job performance and provide field coaching and as necessary.
- Follows and demonstrates company policies with team members
- Diagnostic and analytical skills
- Works well under pressure
- Demonstrates effective communication skills with customers, install team members, dispatch, and management
#BELLP
We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act.
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