About the role
About the Opportunity
Are you passionate about technology, connectivity, and solving complex challenges?
As a Distribution Connectivity Specialist, you'll be the trusted expert responsible for connecting and maintaining land product distribution across key platforms and supplier integrations.
You'll play a critical role in ensuring product availability remains accurate, reliable, and functional while partnering with internal teams, suppliers, channel managers, and technical stakeholders.
This is an exciting opportunity to combine technical expertise, relationship management, and problem solving to deliver seamless connectivity outcomes across Flight Centre Travel Group.
This role can be based in all AU cities with a Flight Centre head office.
What you will do
- Respond to and resolve incoming connectivity queries within agreed SLA timeframes, effectively prioritising multiple requests
- Establish, test, and maintain reliable API and channel manager connections for land products
- Collaborate with suppliers, connectors, channel managers, and internal technical partners to ensure accurate product connectivity
- Take ownership of connectivity issues from identification through to successful resolution
- Coordinate with internal and external stakeholders to drive outcomes when issues sit outside direct team control
- Operate across connection management systems and tools including Postman, Splunk, HotelHub, Central/TravelBox, and Salesforce
- Monitor and maintain connectivity performance to ensure product availability remains accurate and reliable
- Build strong relationships with stakeholders and act as a trusted point of contact for connectivity support
- Stay current with industry trends, emerging technologies, and best practices
- Utilise AI-assisted tools and technologies to improve analysis, efficiency, and process quality
- Support continuous improvement initiatives that strengthen operational effectiveness and competitive advantage
What you will need
- Minimum 4 years' travel industry experience in distribution, systems support, or a related technical environment
- Experience troubleshooting and resolving complex connectivity or integration issues
- Demonstrated experience working with APIs, channel managers, or distribution connectivity platforms
- Experience using systems such as Postman, Splunk, Salesforce, HotelHub, and Central/TravelBox
- Strong stakeholder management and relationship-building skills
- Advanced verbal and written communication skills
- Strong problem-solving and analytical capability
- Ability to manage competing priorities and perform effectively under pressure
- Self-motivated, self-driven, and highly collaborative approach
- Ability to work across multiple time zones, including occasional out-of-hours meetings when required
What you will enjoy
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
🎉Development: Individualised Learning & Development pathway options
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉 Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar - the Global Gathering (Bangkok '26, Sydney '27) and EOFY Celebration
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism so as a leading travel group, we have made efforts to affect positive change to the environment
Please Note: applications can only be considered by candidates who are based in Australia and have the right to work without restriction or requiring visa sponsorship.
#LI-CM1#LI-Onsite