About the role
Director of Patient Access & Scheduling
Atlanta, GA or Memphis, TN | Healthcare Operations
Robbins Recruiting Solutions is partnering with a growing, multi-site specialty healthcare organization to identify an experienced Director of Patient Access & Scheduling. This is a highly visible leadership opportunity for a hands-on healthcare operations leader who can build scalable processes, improve patient access, optimize scheduling and procedure capacity, and lead a high-performing centralized team.
The Director will oversee the patient journey from referral or physician order through authorization, scheduling, procedure readiness, and completed care. This leader will work closely with physicians, practice administrators, clinical teams, revenue cycle, ASC leadership, and operational leaders to improve access, reduce cancellations and schedule gaps, and create a consistent patient experience across multiple locations.
What You'll Lead
- Centralized patient access and scheduling across multiple clinic and procedural locations
- Patient and procedure scheduling, rescheduling, outreach, confirmations, and cancellation recovery
- Staffing models, productivity standards, service levels, and workforce coverage
- Processes surrounding prior authorization, insurance verification, patient clearance, and procedure readiness
- Schedule optimization designed to reduce cancellations, no-shows, gaps, and lost procedure volume
- Performance dashboards, KPIs, operating reviews, quality standards, and continuous improvement initiatives
- Managers, supervisors, and frontline team members, creating strong accountability and consistent execution
- Cross-functional initiatives with physicians, ASC leadership, revenue cycle, clinical teams, and site operations
- Operational support for organizational growth, new locations, acquisitions, and integrations
The scope reflects the original position's emphasis on schedule stability, authorization coordination, data-driven performance management, and change leadership.
Requirements
What We're Looking For
- 7+ years of progressive healthcare operations, patient access, scheduling, ambulatory operations, or revenue-cycle front-end experience
- 3+ years of leadership experience managing managers, supervisors, or sizable frontline teams
- Experience leading centralized or multi-site patient access and scheduling operations
- Strong understanding of prior authorization, insurance verification, pre-certification, financial clearance, and procedure readiness
- Proven ability to use data, dashboards, KPIs, and operating rhythms to improve performance
- Strong process-improvement, change-management, and project-management skills
- Experience working effectively with physicians and senior operational leaders
- Bachelor's degree or equivalent relevant experience
- Experience within a multi-site specialty physician practice, ASC, procedural specialty, medical group, or other high-volume outpatient environment is highly preferred