Director, Client Strategy & Services (Account Director)

Location: Minneapolis, MN

Hires local to the Twin Cities Metro-Area can anticipate an in-office component of 1-2 days a week, employed with Bold Orange. If this position lists, “Open to Remote”, hires outside of the metro area can anticipate travel to our Minneapolis, MN office on an as-requested basis. We value human connection and some travel is anticipated.

About Bold Orange

Bold Orange (BOCO) is a customer experience company. We believe authentic human connections are the single most important driver of business and societal progress. We exist to create these connections across the customer lifecycle, from acquisition to engagement to retention. Our culture is one of curiosity, collaboration, proactivity and always bringing the outside, future focused perspective to our clients.

Bold Orange is seeking a driven, strategic, and digital-first Director, Client Strategy & Services to add value to our growing agency. As a member of the CSS team, you can expect to understand, analyze, strategize, ideate, collaborate, contribute, and lead client solutions that deliver “And Then Some” to drive meaningful results for our clients.

As a digital-first agency, we are looking for candidates with demonstrated experience in developing and executing on strategies across digital touchpoints to create seamless customer experiences.

Duties and Responsibilities

• Leverage your digital prowess and experience to shape solutions and drive results across channels including email, website, and paid media with a heavy emphasis on the digital strategy aspect of executing in these channels
• Lead and inspire cross-functional agency teams to deliver great work for our clients. Set the vision and create the strategy for our work and develop solutions to drive results for our clients
• Develop, nurture, and grow strong client relationships, assessing client needs and proposing appropriate marketing services.
• Partner closely with client teams including marketing, creative, operations, finance, analytics, product, technology, and senior management
• Create, lead, and present the development of holistic strategy to clients via engaging storytelling
• Develop and clearly articulate well-informed, clear points of view to confidently lead and guide our clients
• Author creative and project briefs
• Manage scope changes, resolve conflicts, and maintain momentum through proactive problem-solving and negotiation
• Monitor industry developments and best practices to inform strategy and keep clients ahead of the curve

Required Qualifications

• Bachelor’s degree in business, marketing, communications, public relations, or equivalent work experience
• 7+ years of marketing/advertising experience in an agency setting
• 8+ years relevant work experience across Digital, creative, paid media, marketing automation and connected digital experiences, with a heavy emphasis and interest in the integrated digital strategy required to execute in these channels
• Passion for learning the client’s business, including company business goals and objectives, products, markets, brand positioning, competitive landscape, industry, distribution, etc.
• Strong storytelling and overall PowerPoint presentation skills: You should be able to tell a story through your presentations
• Ability to understand data and reporting and provide summaries and insights to clients
• Strong understanding of digital ecosystems, customer journeys, and omnichannel campaign execution
• Ability to anticipate, plan and prioritize to manage the workload effectively and efficiently.
• Strong interpersonal skills with the ability to diplomatically handle a fast-paced work environment
• Strong attention to detail
• Desire to work in a fast-paced creative environment with a “can-do” attitude that inspires teams and clients
• Leadership skills and the desire to mentor
• Desire to always be learning and growing

Benefits That Matter

Our benefits are designed to support life’s many stages—expected and unexpected. Eligible employees can access:

• Medical, dental, and vision insurance
• Virtual mental health support
• Health Savings and Flexible Spending Accounts (including dependent care)
• Infertility and critical illness benefits
• 401(k) with generous 6–10% employer contribution
• Paid parental leave
• Tuition reimbursement
• Free parking and commuter support

Note: Some benefits apply only to full-time employees.

Who We Are

Our tone is professionally sassy. We embrace meat raffles, hot seats, and the occasional Jell-O shot. We like staff meetings that are informative, educational, and at times, damn funny. We believe in no hierarchy, no bullshit, no politics. Just honest, hard work and great fun.

Important to note: While we value AI as a tool, AI is not invited to Bold Orange interviews. We want to meet the wonderfully talented human you! Any suspected use of AI to inform or assist, while actively in an interview with Bold Orange, will result in exclusion from consideration for the role to which you applied or were referred.

Equal Opportunity Employer

We are an equal opportunity employer, dedicated to a policy of nondiscrimination in employment on any basis including race, color, creed, gender, sexual orientation, age, disability, religion, national origin, marital status, familial status, ancestry, status as a veteran, status with regard to public assistance and any other characteristic protected by law. Bold Orange does not and will not discriminate against employees, prospective employees, clients, or vendors.

We benchmark salaries across industry standards and local markets to ensure we offer competitive, fair compensation. Final offers reflect a candidate’s skills, experience, and location. This position is anticipated to fall between $105k - 145k annually in the Greater Minneapolis/St. Paul, MN market.