About the role
About Us:
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR
payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce.
Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of
technology.
Position Summary:
The SM/DGM Employee investigations lead is responsible for managing and overseeing all aspects of ethics
investigations within the organization. This role requires strong analytical skills, and the ability to maintain
confidentiality. The SM/DGM - Employee investigations lead works closely with the Ethics Investigation Leads and
various stakeholders to ensure compliance with ethical standards and mitigate potential risks.
Key Responsibilities:
1. Conduct Ethics Investigations: Conduct thorough and unbiased investigations into alleged ethical violations,
ensuring all relevant information is collected and analyzed. This includes interviewing relevant parties, reviewing
documentation, and gathering evidence.
1. Evaluate and Analyze Findings: Analyze investigation findings to determine the severity and impact of ethical
violations.
1. Maintain Confidentiality: Handle all investigations with the utmost confidentiality and discretion, ensuring that
sensitive information is protected. Adhere to privacy policies and legal requirements when handling and sharing
investigation findings.
1. Develop Investigation Plans: Develop comprehensive investigation plans, including timelines, interview
schedules, and evidence collection strategies.
1. Collaborate with Stakeholders: Work closely with HR, legal, and senior management to ensure alignment of
investigation processes and outcomes with organizational policies and objectives. Provide guidance and support
to stakeholders throughout the investigation process.
1. Report and Document Findings: Prepare detailed investigation reports that clearly document the findings,
analysis, and recommended actions.
1. Provide Training and Guidance: Develop and deliver ethics training programs to educate employees on
organizational policies, ethical guidelines, and reporting procedures. Provide guidance and support to employees
and managers on ethical dilemmas and concerns.
Qualifications:
- Bachelor's degree in a related field (e.g., law, ethics, CA, MSW etc) required; advanced degree
preferred.
- Proven experience in conducting ethics investigations, preferably in a leadership role.
- Strong knowledge of ethical principles, regulations, and industry best practices.
- Excellent analytical and problem-solving skills, with the ability to collect, analyze, and interpret complex
information.
- Demonstrated ability to identify, define and analyze problems, establish decision-making parameters, assess
risks and recommend solutions.
- Exceptional communication skills, both written and verbal, with the ability to present findings to diverse
audiences.
- High level of integrity and ethical conduct, with the ability to maintain confidentiality and handle
sensitive information.
- Strong interpersonal skills, with the ability to build relationships and collaborate effectively with
stakeholders at all levels.
- Detail-oriented with excellent organizational and time management skills.