About the role
Responsibilities
- Champion the one-stop personal banking services at Contact Centre
- Deliver quality services to customers through inbound/outbound calls and e-Channel, and grasp opportunities to cross-sell appropriately
- Identify and develop long-term customer relationship with existing and prospective customer
- Provide relevant and suitable products and services to meet customers’ financial needs in order to achieve business targets
- Address customer feedback / complaints professionally
- Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies
Requirements
- Diploma or above is preferred
- Qualifications of IIQE and HKSI
- Sound knowledge and at least 4 years of relevant working experience in retail banking services and products, including but not limited to insurance and investment products
- With strong ability to cope with fast & dynamic pace, remarkable organizing & problem-solving techniques
- Customer-focused, independent, self-motivated and able to work under pressure
- Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
- Proficient in PC applications, such as MS Office and Chinese inputs
- May required on-shift duty as needed
- Applicants with more experiences will be considered as Personal Banking Manager (Contact Centre)