About the role
Responsibilities
- Responsible for handling and investigating fraud cases related to credit cards, debit cards, e-banking fraud and ATM cards;
- Assist in transaction monitoring and dispute case investigations for credit card issuing operations and e-banking TXNs, with responsibility for reducing credit card & e-banking transaction fraud risks and responding to customer inquiries regarding disputed transactions;
- Follow up on abnormal cases in credit card and e-banking TXNs, analyze prevailing fraud methods and trends in the credit card market and e-banking development, and review and refine transaction monitoring rules based on fraud case data analysis;
- Assist in developing procedures and monitoring mechanisms for handling suspicious transactions related to fraud;
- Liaise with industry stakeholders and card-issuing institutions on fraud risk control to enhance transaction security and efficiency;
- Support the coordination of digitalization initiatives in fraud risk management to strengthen overall anti-fraud capabilities and responsiveness; and
- Perform any other duties assigned by supervisors.
Requirements
- Bachelor degree holder or above in Risk Management, Law, Business, or Communications is preferred.
- Work experience in fraud investigation or law enforcement is preferred.
- Strong statistical knowledge is required.
- Knowledge to AI tools will be preferred.
- Good communication & computer skills; enthusiastic and energetic.