About the role
About the role
The Deployment Coordinator runs customer implementations of Petual's SaaS platform inside internal audit, enterprise risk, and SOX compliance teams. You own each deployment from kickoff to go-live: the plan, the timeline, the data and control migration, and the handoff to Customer Success.
You will work with audit directors, SOX program managers, IT, and security teams at the customer, plus our product, engineering, and support teams. The work sits where compliance rigor meets software rollout, so you need to speak both languages.
What you'll do
Plan and run deployments
- Lead kickoff calls and build a deployment plan with milestones, owners, and dates for each customer.
- Manage 5–10 concurrent implementations, tracking tasks, risks, and dependencies in a shared tracker.
- Run weekly status meetings and send clear recaps with decisions, action items, and next steps.
- Escalate blockers early to customer sponsors and internal leads, with a proposed path forward.
Configure for audit, risk, and SOX
- Understand the customer's risk and control matrix (RCM), processes, and control owners to help guide them in Petual’s platform.
- Migrate controls, test procedures, and evidence from spreadsheets, GRC tools, or legacy systems.
- Align setup to the customer's audit calendar, quarter-end deadlines, and external auditor needs.
Connect systems and data
- Coordinate SSO, user provisioning, and role-based access with customer IT.
- Scope and track integrations.
- Support customer security and vendor-risk reviews by routing questions to the right internal owner.
Improve how we deploy
- Turn repeat issues into template plans, checklists, and knowledge base articles.
- Share customer feedback with Product, with clear examples and business impact.
What you bring
- 5+ years in SaaS implementation, professional services, or project coordination, or in internal audit, IT audit, or SOX compliance.
- Working knowledge of Audit, SOX 404, ITGCs, and control testing, including RCMs, walkthroughs, and deficiency evaluation.
- Familiarity with frameworks such as COSO, COBIT, or NIST.
- A record of running several projects at once and hitting dates.
- Clear, confident communication with audiences ranging from control owners to CAEs and CFOs.
- Comfort with data work: cleaning and mapping large control and evidence spreadsheets in Excel or Google Sheets.
- Basic grasp of SaaS concepts: SSO/SAML, user roles, APIs, and data imports.
Nice to have
- Big Four or public accounting audit experience.
- Hands-on time with GRC or audit platforms such as AuditBoard, Workiva, ServiceNow IRM, or Archer.
- Experience deploying AI or automation tools for control testing or evidence review.
- Exposure to SOC 1 / SOC 2 reporting or third-party risk programs.
- Experience with project tools such as Asana, Jira, Smartsheet, or Monday.