About the role
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Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!
Dental Administrative Assistant (Remote)
Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.
And we’re looking for a Dental Administrative Assistant (Remote) to start immediately!
Duties and Responsibilities include but are not limited to
- Patient Communication: Answer patient calls and texts, especially handling new patient inquiries during off-hours (afternoons, evenings, Fridays) using practice-specific templates.
- Scheduling & Recare: Manage patient scheduling, conduct recare outreach, and follow up with patients overdue for cleanings.
- Reactivation: Use the practice's analytics platform to identify and contact deactivated or unscheduled patients to bring them back into the practice.
- Insurance Admin: Support insurance verification and handle basic records management.
- Data Hygiene: Clean up patient credits, delete unnecessary records, and maintain an accurate database.
- Escalation: Handle repetitive, non-judgmental tasks independently while escalating complex or judgment-based issues to the on-site team leads.
Required Tools
- Eaglesoft/similar tools (primary dental practice management software)
- Internal analytics platform (used for identifying recare and treatment opportunities)
Qualifications
- Prior US Dental Office Experience
- Solid Dental Admin Background: Must have proven experience as a dental admin operator.
- Strong, polished, and empathetic English to sound natural and warm to US patients.
- Highly organized and efficient. The client prioritizes a proven track record of quality work over raw speed.
Technical Requirements
- USB Headset with Noise Cancellation feature
- Working Webcam
- Computer with at least 1.8 GHz processor and at least 4GB RAM
- Main Internet Service Speed: at least 25 Mbps cable connection
- Backup Internet Service Speed: at least 10 Mbps
Benefits
- Performance Incentives
- Job Security and Stability
- Paid Training
- Inclusive Culture
- Upskilling Opportunities
- 100% Work-From-Home
- Exceptionally Supportive Team
- Opportunities for Career Growth
- Fun Work Environment
- Holiday & Overtime Pay
Schedule: 1PM - 9PM PST | 40 hours per week | Full-time
Location: 100% Remote
Salary Package: Up to ₱60K/month, depending on experience
Please note
- Only qualified candidates will be invited to take the assessment & scheduled for an interview.
- We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.
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