About the role
We are seeking a Senior Delivery Lead to join our Superservice product line. This role involves supporting the Engineering Manager and Team Leads in ensuring effective service delivery and sprint operations. The Senior Delivery Lead will be accountable for managing BAU service delivery, coordinating program work, and overseeing release management, while serving as the primary point of contact for sprint planning and communication.
Responsibilities
- Monitor and schedule service tickets to meet SLA targets and perform initial-level triage to manage escalations.
- Review and distribute incoming tickets to team members, ensuring quality metrics are met.
- Coordinate resolution of deployment issues by directing resources effectively.
- Oversee build and deployment of application changes, coordinating with relevant teams.
- Conduct sprint planning and reviews, maintaining prioritised backlogs for BAU and PoW squads.
- Produce and distribute release notes, and manage the delivery of PoW items.
- Support Team Leads in defining priorities and managing team capacity.
- Coordinate with Engineering Team Leads and liaise with Program Managers.
- Meet with regional stakeholders to align priorities and report progress.
- Identify delivery process improvements and manage delivery risks with contingency plans.
Required skills
- Proven experience as a Delivery Manager, Scrum Master, or senior Agile delivery lead in a SaaS or software product environment.
- Proficiency in managing sprint-based delivery, including sprint planning and backlog management.
- Experience in incident and problem management, including RCA authorship and SLA delivery.
- Strong stakeholder management skills across various teams and regions.
- Familiarity with planning and tracking tools such as Jira.
- Experience in an Agile environment utilizing AI-Agentic work practices.
- Tertiary qualification in a relevant field (preferred) or equivalent experience
Interested? Apply now!