About the role
About the Opportunity
We are looking for an experienced Salesforce Delivery Lead to drive the successful delivery of complex Salesforce initiatives across multiple global travel brands. In this role, you will lead technical delivery, guide cross-functional teams, and help shape the future of Flight Centre Travel Group's Salesforce ecosystem.
With a recently rebuilt Salesforce platform and exciting investments in Service Cloud, Omni Channel, Service Cloud Voice, Einstein, GPT, and platform integrations, you'll play a key role in delivering transformational business outcomes.
This is an outstanding opportunity to influence global processes, mentor high-performing teams, and help drive innovation across the business.
What you will do
- Lead Salesforce projects and manage technical delivery across multiple workstreams
- Act as Scrum Master and support Agile delivery practices across project teams
- Assess project risks, issues, and impacts while collaborating with Project Managers to maintain delivery commitments
- Manage the delivery of Salesforce solutions across multiple brands, ensuring projects are delivered on time, within budget, and to agreed quality standards
- Develop and oversee project plans, milestones, and delivery schedules throughout the development lifecycle
- Partner closely with stakeholders and Product Owners to understand business requirements, recommend solutions, and manage expectations
- Lead Salesforce developers, administrators, and project stakeholders by providing guidance, coaching, and support
- Maintain project reporting, delivery documentation, and JIRA boards
- Manage resource planning and contingency strategies to support successful project outcomes
- Drive continuous improvement of delivery methodologies, standards, and best practices
- Provide thought leadership on Salesforce capabilities, emerging technologies, and industry trends
What you will need
- 7+ years of Salesforce delivery experience
- Strong expertise across Salesforce Sales Cloud and Service Cloud
- Demonstrated experience managing large-scale Salesforce projects involving multiple stakeholders and teams
- Experience working with Agile and Scrum methodologies
- Hands-on experience using project management and collaboration tools such as JIRA
- Strong leadership, communication, and stakeholder management skills
- Exceptional analytical and problem-solving abilities
- Proven ability to manage competing priorities and deliver results in a fast-paced environment
- A passion for continuous learning and adopting new technologies and ways of working
- Salesforce certifications such as Administrator, Advanced Administrator, Sales Cloud Consultant, or Service Cloud Consultant are highly regarded
- Bachelor's degree in Computer Science, Information Systems, or a related field
What you will enjoy
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other - Flight Centre is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
🌈 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
🎉Development: Individualised Learning & Development pathway options
🧑🎓Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
💰Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
✈️Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🚴Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym and EOT facilities
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉 Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar - the Global Gathering (Bangkok '26, Sydney '27) and EOFY Celebration
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism so as a leading travel group, we have made efforts to create positive outcomes for destinations, communities, and wildlife too
Please Note: applications can only be considered by candidates who are based in Australia and have the right to work without restriction or requiring visa sponsorship.
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