About the role
CXG is expanding, and we’re currently looking to hire a Freelance Customer Experience Trainer in Australia with hands-on experience training frontline retail teams in the beauty, luxury watch, and fine jewellery sectors.
Who We Are
Founded in 2006, CXG began with two entrepreneurs and has grown into a global experience consultancy serving over 200 of the world’s most iconic premium and luxury brands. With 12 offices across four continents and operations in 70 countries, our 160+ professionals work together to elevate customer experience and bring brand promises to life.
What You Will Be Doing
As a CX Trainer, you will be part of a high-energy, collaborative environment, helping our luxury clients build meaningful, memorable retail experiences through powerful, practical training.
Key Responsibilities
- Understand client learning needs and tailor training to drive impact and relevance
- Collaborate with Project Managers to define training goals, schedules, and session formats
- Deliver engaging in-person and online training sessions (workshops, coaching, retail programs)
- Create dynamic, interactive environments through storytelling, gamification, and real scenarios
- Coach frontline staff on service behaviors, mindset, emotional intelligence, and luxury selling
- Adapt training content to reflect the cultural nuances and customer profiles of key Australian cities (e.g., Sydney, Melbourne, Brisbane, Perth) to ensure local relevance and resonance
- Offer actionable feedback and support post-training to reinforce learning
Requirements
What You Will Bring
- Proven on-ground training experience in luxury beauty, fine jewellery, or watchmaking retail
- Minimum 5+ years of experience in service excellence, client experience (CX), or learning & development
- Confident in designing and delivering classroom/online training, on-floor coaching, and experiential workshops
- Expertise in topics such as coaching, retail team management, luxury service, clienteling/CRM, emotional intelligence, and brand storytelling
- Proven ability to develop or localize training materials based on cultural and regional context
- Excellent communication skills in English; ability to speak additional languages is a plus
- Content creation skills (PowerPoint, digital learning tools) are a strong advantage
If you are a passionate trainer with deep knowledge of luxury retail and a drive to make an impact on customer experience, we would love to hear from you.
Apply now and join us in transforming retail experiences for the world’s most admired brands.