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Hire Hangar

Customer Support Specialist – AI Assisted

Johannesburg, South Africa +9

Apply on Hire Hangar’s site ↗View original ad
Location
Johannesburg, South Africa · Casablanca, Morocco · Bogotá, Colombia and 7 more
Work
Remote
Employment
Contract
Level
Not stated
Function
Customer success & support
Pay
$1,700.00 – $2,200.00 a month
Posted
3 months ago

About the role

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

Job Title: Customer Support Specialist – AI Assisted

Location: Remote

Time Zone: EST (Working Hours: 8:00 AM – 4:00 PM EST)

Role Overview

We are seeking a Customer Support Specialist to deliver high-quality customer support using AI-assisted tools to improve response time, accuracy, and customer satisfaction. This role supports customers through digital channels and leverages AI to streamline workflows while maintaining a human, customer-first approach.

Key Responsibilities

  • Provide timely and professional customer support via email, chat, and ticketing systems
  • Use AI-assisted tools to draft, summarize, and optimize customer responses
  • Resolve order, product, and account-related inquiries efficiently
  • Escalate complex issues and collaborate with internal teams as needed
  • Maintain accurate support records and ticket documentation
  • Follow support workflows, SLAs, and quality standards
  • Contribute to improving AI prompts, macros, and support processes

Required Qualifications

  • Hands-on experience in customer support or customer service roles
  • Experience using AI tools to assist with customer communication or workflow efficiency
  • Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered
  • Strong written communication skills and attention to detail
  • Ability to work fixed hours aligned to EST (8:00 AM – 4:00 PM)

Preferred Qualifications

  • Experience supporting e-commerce or digital-first businesses
  • Familiarity with ticketing systems and support KPIs
  • Experience contributing to knowledge bases or help centers

Tools & Technology

  • Support Platforms: Zendesk, Gorgias, Freshdesk, or similar
  • AI Tools: ChatGPT, AI-powered macros, or similar
  • Collaboration: Slack, Zoom, Google Workspace

We connect top talent with vetted employers, competitive pay, and real growth opportunities.

Source

Posted by Hire Hangar on their own hiring page, jobs.ashbyhq.com. OptiTalent shows it as published, read 07 Nov 2026 00:35 UTC; the original is the reference.

View the original ad ↗

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