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Tavrn.ai

Customer Success Manager

San Francisco, California, United States +1

Apply on Tavrn.ai’s site ↗View original ad
Location
San Francisco, California, United States · United States
Work
Hybrid
Employment
Full-time
Level
Mid level
Function
Customer success & support
Pay
$85K – $110K a year
Posted
3 months ago

Pay and the market here

The top of this role’s range, $110K a year, is 21% below the median of $139K for mid level customer success jobs in San Francisco (middle half $110K – $175K, 82 jobs that state pay).

466 customer success jobs open in San Francisco: 17% remote, 131 posted in the last 30 days.

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About the role

What You'll Do

  • Own a named book of Growth-tier accounts as the primary point of contact from onboarding through renewal
  • Build and execute account plans that drive adoption of Tavrn's records retrieval and chronology tools
  • Run regular check-ins and business reviews with firm leadership and case management staff
  • Monitor account health, get ahead of churn risk, and lead save efforts on at-risk renewals
  • Identify and execute expansion opportunities — new practice areas, additional seats, upsells
  • Partner with Support and Tech Ops to resolve escalations affecting your accounts
  • Maintain accurate pipeline, health scores, and renewal forecasts in HubSpot
  • Contribute customer feedback to Product and Marketing (case studies, NPS follow-up, referrals)

What We're Looking For

  • 2–4 years in a customer success or account management role, ideally in B2B SaaS
  • Track record of owning renewal and expansion targets, not just satisfaction scores
  • Comfortable running business reviews and having commercial conversations directly with customers
  • Organized and self-directed — you can manage a full book without close oversight
  • Experience with a CRM (HubSpot preferred) and comfort working from ARR/health data
  • Legal, legal tech, or personal injury industry experience is a strong plus

What Success Looks Like

  • Consistent achievement of gross and net revenue retention targets for your book
  • Proactive risk identification — renewals rarely surprise you
  • Documented account plans and business reviews for every account
  • A track record of expansion revenue sourced from your accounts

Source

Posted by Tavrn.ai on their own hiring page, jobs.ashbyhq.com. OptiTalent shows it as published, read 07 Nov 2026 12:10 UTC; the original is the reference.

View the original ad ↗

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