Customer Success Manager

Gushwork is building an Agent Operating System for small and mid-sized businesses around the world. It is a modern business software where AI agents and humans work together. Business owners and leaders set the goals. They decide what each agent is allowed to do. Then they review the metric each agent delivers.

We started with an SEO agent. It owns one metric: organic leads. Once it ranks pages and brings in leads, it reports them back to the customer. We are now expanding into a Paid Ads agent and a Developer agent, each owning a metric the business cares about.

Our customers sell high-value goods and services and have fewer than 200 employees. Most of them are in industries that are not digitally native: manufacturers, industrial distributors, commercial services. They do not buy AI. They buy outcomes. Our job is to make agents reliable enough that a business owner can trust them with a number.

We are a team of about 90 people based in Bengaluru, backed by Lightspeed and SIG. If you want to want to help us build reliable agents that runs real businesses, we're excited to meet you!

Key Responsibilities

• Build and maintain strong customer relationships to understand their needs and ensure their success.
• Monitor customer engagement and satisfaction, identifying potential issues and addressing them proactively.
• Implement and optimize customer success processes to enhance efficiency and satisfaction.
• Analyze customer data to derive insights and make data-driven decisions.
• Collaborate with cross-functional teams to improve product and service offerings based on customer feedback.
• Contribute to the development of customer success strategies and best practices.

Qualifications

• 3-6 years of experience in customer success or related roles, preferably managing the US clients.
• Bachelor’s degree in a related field (Engineering, Business, or similar).
• Strong analytical skills with the ability to interpret customer data and draw meaningful conclusions.
• Excellent communication and interpersonal skills.
• Proven experience in customer success principles and practices.
• Ability to work in a fast-paced, dynamic startup environment.
• Proficiency in customer relationship management (CRM) tools and data analysis software.

What We Offer

• Opportunity to play a key role in a rapidly growing startup.
• Exposure to cutting-edge AI and SEO technologies.
• Collaborative work environment with a focus on innovation.
• Competitive salary and benefits package.
• Professional growth and development opportunities.
• If you’re passionate about customer success, operational excellence, and have a data-driven mindset, we’d love to hear from you!