About the role
As a Customer Success Manager at Easygenerator, you work in an international environment, partnering with global brands to help them achieve their learning and business goals. You build strong relationships with key stakeholders, develop and execute customer success plans, monitor account health, proactively address risks, and drive customer satisfaction, long-term retention, and growth.
What you will be doing
- Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.
- Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.
- Objectively assess account health scores and proactively take action to improve them.
- Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.
- Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.
- Develop and execute strategic success plans tailored to each customer's objectives, supporting retention and unlocking expansion and upsell opportunities.
- Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions.
What you will bring
- A bachelor's degree or higher.
- 2–3 years of Customer Success or key account management experience
- Excellent written and spoken English, with the ability to communicate clearly and lead conversations while knowing when to listen.
- A commercial mindset and passion for negotiating strong outcomes for both customers and internal stakeholders.
- A customer-oriented approach, with the ability to identify the real need behind a request.
Nice to have
- A passion for HR tech and familiarity with the latest trends in the space.
Ready to Join Us?
If you're passionate about building trusted customer relationships and helping teams unlock the value of learning, we'd love to hear from you. Apply today!