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Getwingapp

Customer Success Manager Coach

Metro Manila, Philippines

Apply on Getwingapp’s site ↗View original ad
Location
Metro Manila, Philippines
Work
Remote
Employment
Full-time
Level
Not stated
Function
Customer success & support
Pay
₱50K – ₱70K a month
Posted
6 months ago

Pay and the market here

The top of this role’s range, ₱840K a year, is 26% above the median of ₱664K for customer success jobs in Philippines (middle half ₱480K – ₱798K, 37 jobs that state pay).

9 customer success jobs open in Metro Manila: 56% remote, 1 posted in the last 30 days.

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About the role

About the Role

We're looking for a Customer Success Manager Coach to develop, support, and elevate the performance of our Customer Success Managers (CSMs). This role combines coaching, quality assurance, and training delivery to ensure our CSMs are equipped to drive long-term client success.

The ideal candidate has prior experience coaching CSMs or similar client-facing roles and brings a structured approach to performance improvement. Former BPO trainers with a strong QA background are welcome to apply.

Key Responsibilities

  • Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and relationship management
  • Conduct quality reviews on customer interactions (calls, emails, task updates) and provide detailed feedback
  • Develop and deliver coaching plans tailored to individual performance metrics and team goals
  • Collaborate with leadership on team skill development, training needs, and continuous improvement
  • Lead training sessions and skill refreshers to reinforce best practices and performance standards
  • Maintain standardized coaching documentation and feedback tools
  • Track, report, and analyze coaching effectiveness and performance trends

Candidate Requirements

  • Experience coaching Customer Success Managers, Account Managers, or similar roles
  • Solid foundation in quality assurance and structured feedback delivery
  • Former BPO trainers with QA and client-facing experience are strongly encouraged to apply
  • Excellent communication, facilitation, and coaching skills
  • Familiarity with CRMs and performance coaching tools
  • Must be able to work in a hybrid setup and align with a US time zone (night shift) schedule
  • Must present original coaching/training materials during the hiring process

Hiring Requirement – Simulation & Mock Deck

  • Conduct a mock training simulation (live)
  • Present a self-made presentation deck on the following topics:
  • “What is a Customer Success Manager?”
  • “How to Be a Successful CSM”
  • This simulation will be used to assess facilitation skills, structure, clarity, and relevance of content.

Preferred Skills

Background in SaaS, B2B services, or subscription-based support

Familiarity with CS tools like Hubspot, Pipedrive, Stripe, Dialpad

Training or coaching certifications are a plus

Location: Hybrid (Work-from-Home & Onsite)

Schedule: US Time Zone (Night Shift)

Starting Salary: Php 50,000 - Php 70,000

Source

Posted by Getwingapp on their own hiring page, jobs.lever.co. OptiTalent shows it as published, read 07 Nov 2026 10:37 UTC; the original is the reference.

View the original ad ↗

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