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Rabot

Customer Success Lead

United States

Apply on Rabot’s site ↗View original ad
Location
United States
Work
Remote
Employment
Full-time
Level
Lead / staff
Function
Customer success & support
Pay
Not stated
Posted
8 months ago

Pay and the market here

5,531 customer success jobs open in United States: 28% remote, 2,178 posted in the last 30 days.

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About the role

About Rabot

At Rabot, we're revolutionizing fulfillment with Vision AI. We empower brands and 3PLs to achieve 100% order accuracy, slash costs, and boost productivity by 25%. Backed by top Bay Area VCs and advised by industry giants, we work with Fortune 100 companies and SMBs alike. Join us in transforming the future of fulfillment!

Role Overview

  • Position: Customer Success Manager
  • Location: US Remote
  • Experience: 5+ years in Customer Success, Support, or Sales

Key Responsibilities

  • Act as the primary point of contact for customers, ensuring their satisfaction and success
  • Guide new customers through the onboarding process, ensuring effective product usage
  • Identify and execute upsell and cross-sell opportunities that align with customer needs
  • Track and manage customer renewals to maintain and grow our customer base
  • Gather and analyze customer feedback to improve our services and identify growth opportunities
  • Collaborate with sales and product teams to enhance the customer experience
  • Willing to travel and participate in system installations.

Ideal Candidate

  • Proven experience in Customer Success, Support, or Sales roles
  • Strong communication and relationship-building skills
  • Analytical mindset with the ability to identify upsell opportunities
  • High emotional intelligence and empathy
  • Proficiency with CRM software and willingness to learn new systems
  • Passion for technology and interest in the supply chain/fulfillment industry

What We Offer

  • Competitive salary and performance-based bonuses
  • Comprehensive health benefits
  • Stock options for long-term growth potential
  • Professional development opportunities
  • Chance to make a significant impact in a high-growth startup

Source

Posted by Rabot on their own hiring page, jobs.ashbyhq.com. OptiTalent shows it as published, read 07 Nov 2026 12:10 UTC; the original is the reference.

View the original ad ↗

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