About the role
Department: Regional Campuses
Classification: GMU Worker
Job Category: Part-Time / Hourly Wage
Job Type: Part-Time
Work Schedule: Varies
Typical Available Shifts (days/hours):
- Option 1: Early morning weekday shift (Monday-Friday, 4:45am-10:00am)
- Option 2: Weekend shifts (Saturdays 8:00am-1:30pm, or 1:30-8:00pm and Sundays 8:00am-1:00pm, or 1:00-6:00pm)
Please be explicit about which option(s), 1 or 2 interest you
Versatility and unparalleled reliability is key for the successful candidate, especially for Option 1. Occasionally, however rarely, shifts may include some weekday daytime shifts, or weekday evening shifts, and/or weekend shifts.
Location: Manassas, VA
Workplace Type: On Site Required
Hourly Rate: Up to $17.00/hour; commensurate with education and experience
Criminal Background Check: Yes
Financial Background Check: Yes
About the Department
The Freedom Aquatic & Fitness Center opened in September 1999 and is one of the largest facilities of its type in Northern Virginia. Located on the Science and Technology campus in Prince William county of George Mason University, the 110,000 square foot facility features a 50-meter competition pool; leisure pool; whirlpool; locker facilities and family locker rooms; gymnasium with two practice courts; cardiovascular and strength training equipment; group fitness, mind/body and spin studios; three racquetball/activity courts; community room and classroom; and outdoor field and sand volleyball court.
About the Position
Customer Service Shift Supervisors are working supervisors. Successful supervisors play a key role in keeping the Customer Service Agents focused on providing excellent customer service through all front desk operations during their assigned shifts. Modeling, monitoring, and affirming appropriate behavior is emphasized on all shifts and availability to answer and assist with both CSA or member/guest questions as the need arises, ensuring members feel welcome, making sure they are correctly directed to the proper department or activity, and ultimately aiming to provide a pleasant and positive customer service experience.
Responsibilities
- Review and answer emails from members via the registration account;
- Reconcile and close register business at the end of shifts;
- Maintain the safety of our members and other employees; and
- Assure all staff follow procedures related to emergency and security matters.
Required Qualifications
- High School diploma or equivalent;
- Proven leadership skills;
- Unquestionable reliability;
- Extensive customer service background in service industries, preferably in the fitness and/or hospitality field; and
- Ability to become quickly knowledgeable about membership options, program offerings, and all services and products available to create value for our members and prospects.
Preferred Qualifications
- Demonstrated and proven supervisory and organizational skills to ensure effective and appropriate communication of large amounts of information in a very busy work environment.
Instructions to Applicants
For full consideration, applicants must apply for the Customer Service Shift Supervisor at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a resume for review.
Posting Open Date: November 4, 2026
Posting Close Date: December 4, 2026