About the role
Customer Service Representative — Falls Creek, PA
Gary & Sons has built its reputation by taking care of customers and building a team people want to stay with.
We’re looking for professionals who value steady work, strong relationships, and a company that believes in doing things the right way. If you want to work somewhere your contribution matters and where you can build a long-term career, we’d like to talk to you.
We are looking for a friendly, organized Customer Service Representative who can handle a busy phone, solve problems, and make sure every customer feels taken care of.
Job Duties
Answer incoming calls and provide a professional, friendly customer experience
Schedule service appointments and gather accurate customer information
Listen to customer concerns and ask the right questions to understand their needs
Handle multiple calls, tasks, and priorities in a fast-paced environment
Follow up with customers as needed
Identify opportunities for additional services and maintenance plans
Enter and maintain accurate customer information in company systems
Communicate with dispatchers, technicians, and other team members
Handle customer concerns calmly and professionally
Assist with administrative tasks and special projects as needed
Skills & Experience
1+ years of customer service, call center, or home services experience preferred
Excellent phone presence and communication skills
Strong organization and attention to detail
Ability to multitask and prioritize in a busy environment
Comfortable handling upset or frustrated customers
Basic computer proficiency and ability to learn new software quickly
Strong written communication skills
Dependable, positive, and team-oriented
HVAC, plumbing, electrical, or Service Titan experience is a plus
What Success Looks Like
Shows up ready to work and follows through on commitments
Takes pride in quality work and attention to detail
Communicates clearly with customers and teammates
Works safely and follows established processes
Takes ownership, solves problems, and is willing to keep learning
Benefits
Medical, dental, and vision insurance
401(k) with company match
Paid time off and paid holidays
Company-paid life and disability insurance
Paid training and professional development
Opportunities for career growth and advancement