About the role
Customer Service Representative
Allied Experts – Cherry Hill, NJ
Join a Team That Makes a Difference
At Allied Experts, our Customer Service Representatives are the voice of the company and play a critical role in delivering an outstanding customer experience. We’re looking for motivated, energetic, and customer-focused individuals who enjoy helping people, solving problems, and working in a fast-paced team environment.
This is more than just answering phones — it’s an opportunity to build relationships with customers, support our field teams, and contribute directly to the success of a growing company. If you thrive in a performance-driven environment and enjoy turning conversations into opportunities, we want to hear from you.
We don't just offer jobs—we build careers. Here’s why you’ll love being part of our team
- Great Compensation! Compensation includes hourly pay plus incentives per lead set and run.
- Comprehensive Health Benefits: We offer affordable, high-quality health, dental, and vision insurance to keep you and your family covered.
- Paid Time Off
- 401(k) Plan with Company Match
- Parental Leave: We support our team members through all stages of life, including offering parental leave for new parents.
- Training and Development Opportunities: We’re committed to your professional growth and provide ongoing training.
- Yearly Performance Reviews: We believe in continuous improvement and offer yearly performance reviews to ensure you’re on track and rewarded for your hard work.
What You'll Do
- Convert incoming customer calls into booked service appointments
- Make outbound calls to existing customers to schedule appointments and follow up on service needs
- Deliver exceptional customer service while promoting Allied Experts’ services and solutions
- Resolve customer concerns professionally and efficiently
- Maintain accurate customer records and update information in company databases
- Communicate effectively with dispatch and management teams to ensure a seamless customer experience
- Participate in ongoing training and professional development opportunities
- Meet performance goals in a fast-paced, metrics-driven environment
What We're Looking For
- Previous customer service, call center, or dispatch experience preferred
- Strong communication and active listening skills
- Comfortable handling both inbound and outbound calls
- Sales experience or the ability to confidently recommend services is a plus
- Strong multitasking and organizational abilities
- Attention to detail and accuracy in data entry
- Ability to remain professional and positive in a fast-paced environment
- Self-motivated with a strong work ethic and team-first attitude
- Experience with ServiceTitan is preferred but not required
Why Join Allied Experts?
- Supportive team-oriented culture
- Paid training and opportunities for professional growth
- Stable, full-time opportunity with a growing company
- Fast-paced environment where your contributions make an impact
- Opportunity to develop customer service, communication, and sales skills
Work Environment
This position operates in a professional office setting and routinely uses computers, phones, and scheduling software. Allied Experts values professionalism, integrity, teamwork, and dependable service.
Schedule
This is a full-time position with a consistent schedule and opportunities for growth within the company.