About the role
Sergeants Electric - Customer Service Representative (CSR)
Office address: 1075 Innovation Ave, North Port, FL 34289
At Sergeants Electric, our Customer Service Representatives are the first point of contact for our customers, and they play a key role in creating the exceptional experience that keeps customers coming back.
We're looking for a friendly, organized, and customer-focused CSR who thrives in a fast-paced environment and enjoys helping people solve problems.
If you're someone who can confidently manage a busy phone line, stay calm under pressure, and deliver outstanding customer service while keeping schedules organized and running smoothly, we'd love to hear from you.
Pay & Schedule
- $17–$22 per hour (based on experience)
- Full-Time Position
- In Office Position
- Schedule: 2 options:
- Sunday - Thursday 7am -49 and Monday - Friday 7 am -4 pm
- Rotating Weekends, On-Call Schedule Required
What You’ll Do
- Answer inbound customer calls professionally and efficiently
- Make outbound to customers on follow up recommendations or schedule annual maintenance
- Schedule and dispatch service appointments
- Communicate clearly with customers and technicians
- Handle emergency and priority scheduling situations
- Follow up with customers regarding appointments and service
- Maintain accurate customer information and notes
- Support the team in delivering an exceptional customer experience
- Help maximize schedule efficiency and booking opportunities
What We’re Looking For
- Experience in home services or Service Titan or House Call Pro is a plus, but not required
- Previous CSR, call center, trades dispatching, preferred
- Strong communication and phone skills
- Ability to multitask in a fast-paced environment
- Positive attitude and team mentality
- Strong organizational and computer skills
- Professional and dependable
- Ability to remain calm and solution-focused during busy periods
Why People Love Working Here
- We are a growing company with consistent demand and long-term opportunity.
- Strong Team Environment
- We work together, support each other, and value every role in the company.
- Organized Operations
- Our office and field teams are structured to help everyone succeed.
- Growth Opportunities
- We believe in promoting from within and helping our employees grow professionally.
- Great Company Culture
- Coffee, team events, celebrations, and a workplace where people actually enjoy coming to work.
If you’re looking for an opportunity to grow your customer service career with a company that values its people and promotes from within, we’d love to meet with you.