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Latitudeinc

Customer Service Representative (Scientific Background)

Homestead, Florida, United States

Apply on Latitudeinc’s site ↗View original ad
Location
Homestead, Florida, United States
Work
On-site
Employment
Full-time
Level
Not stated
Function
Customer success & support
Pay
$19.00 – $25.00 an hour
Posted
9 months ago

Pay and the market here

The top of this role’s range, $52K a year, is 26% below the median of $70K for customer success jobs in Florida (middle half $44K – $110K, 79 jobs that state pay).

170 customer success jobs open in Florida: 32% remote, 73 posted in the last 30 days.

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About the role

This is a fully onsite role in Homestead FL

Salary: $19-25/hr

We are seeking a detail-oriented and knowledgeable Customer Service Representative with a scientific background (degree within the sciences field) to join our team. This role is ideal for someone who combines strong communication skills with an understanding of scientific concepts, products, or services. The ideal candidate will serve as a key liaison between our customers and internal teams, ensuring a high level of service and accurate technical communication.

Responsibilities

  • Respond to customer inquiries via phone, email, and chat regarding products, services, and technical specifications.
  • Assist customers with product selection based on scientific application or technical requirements.
  • Resolve problems by clarifying the customer's issue, determining the cause, selecting the best solution, and following up to ensure resolution.
  • Collaborate with internal teams to ensure customer satisfaction.

Requirements

  • Science degree or previous experience working in a scientific company
  • Strong communication/customer service skills

Source

Posted by Latitudeinc on their own hiring page, jobs.lever.co. OptiTalent shows it as published, read 07 Nov 2026 10:36 UTC; the original is the reference.

View the original ad ↗

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