About the role
Who we are?
Schindler Lifts Australia is part of the Schindler Group, one of the top elevator companies in the world, spanning 100 countries with more than 60,000 employees worldwide. Founded in Switzerland in 1874, we are one of the largest suppliers of new elevators, escalators and moving walkways in Australia today, employing over 1,100 employees who design, install, service and modernise urban transport systems for almost every building type.
Vertical Transportation is the way of the future and at Schindler, we differentiate ourselves with our modern technology and innovative people.
What is the role?
We are currently seeking motivated and customer-focused individuals to join our team in Alexandria, NSW.
We have two Night Shift opportunities available
1 x Full-Time Night Shift
- Wednesday, Thursday, Friday & Saturday
- 8:00 PM - 6:00 AM
1 x Part-Time Night Shift (12-Month Fixed-Term Contract)
- Sunday, Monday & Tuesday
- 11:00 PM - 7:00 AM
As a Customer Service Representative, you will be responsible for managing inbound customer calls, coordinating service requests, dispatching technicians where required, and ensuring a high level of customer service is delivered at all times.
This role is ideal for someone who enjoys helping customers, thrives in a fast-paced environment, and can remain calm and professional when handling urgent enquiries.
To be successful in this role, you will possess:
- Previous experience in customer service, contact centres, dispatch, administration or service coordination
- Strong communication and problem-solving skills
- Excellent organisational skills and attention to detail
- Ability to work independently and make sound decisions
- Strong computer literacy and ability to navigate multiple systems
- A positive, customer-focused approach
- Availability to work the advertised night shift roster
What's in it for you?
- Base hourly rate of $32.89 per hour plus applicable shift loadings
- Stable and predictable night shift rosters
- Birthday leave
- Career development and genuine progression opportunities within a global industry leader
- Fitness Passport with access to over 1,700 fitness facilities nationwide
- Further education funding support
- Access to employee discounts and partner benefits
- Supportive and collaborative team culture
- Regular social and wellbeing initiatives
- Modern purpose-built office in Alexandria
- Free onsite parking or a short walk from Mascot Station
- Ongoing training and professional development opportunities
How do I apply?
If you are seeking an opportunity to join a Global Industry Leader and believe that you possess the skills and experience required to succeed in this role, please submit your application through our Careers site.
We support diversity and inclusion in all our workplaces; women, Aboriginal & Torres Strait Islanders, people with a multicultural background or a disability are strongly encouraged to apply. Please note we do not accept applications from recruitment agents for any position, including those submitted directly to the company or where the recruiter has contacted a manager.