Customer Service Representative

We are excited to be hiring a Customer Service Representative on behalf of one of our clients! Established in 1973, they are a leading multinational company specializing in flexible packaging and hygiene component solutions.

Headquartered in Turkey, they have grown to become one of the largest manufacturers in Europe, providing innovative and sustainable packaging solutions for a wide range of industries, including food and beverage, healthcare, personal care, and industrial sectors. They are known for their use of cutting-edge technology, sustainable products and production processes, and a strong focus on quality and customer satisfaction. With multiple manufacturing facilities and a global distribution network, they serve clients in over 80 countries and are continuously expanding their market reach and product offerings.

Joining the team means working in a collaborative, international environment alongside experienced customer service, sales, finance, logistics, and warehouse teams. Employees can build lasting relationships with customers across the food and beverage, healthcare, personal care, and industrial sectors, gain hands-on experience with order management and operations, and grow their careers within a global organization.

This is a full-time, on-site, direct-hire opportunity based in Solon, Ohio, offering competitive compensation, comprehensive benefits, and long-term career growth.

Key Responsibilities

• Serve as the main point of contact for customer inquiries, concerns, and project status updates under the guidance of the Customer Service Manager
• Provide prompt, professional, and courteous responses to customer questions and concerns
• Assist in resolving customer issues and escalate complex cases to the Customer Service Manager when necessary
• Intake and organize customer orders, working closely with the Customer Service Manager and internal team members
• Enter and manage sales orders in Monday.com, ensuring orders are complete, accurate, and up to date
• Maintain data accuracy across platforms, including QuickBooks Online, Dropbox, and internal file systems
• Support the finance team with invoice generation and order follow-ups
• Provide holiday coverage and occasional ad hoc support in creating and placing inventory orders with suppliers to maintain healthy stock levels, as directed by the Customer Service Manager
• Coordinate with logistics and warehouse teams to keep inventory movement aligned with customer orders
• Assist internal departments by organizing project information and timelines
• Provide general administrative and operational support to the customer service team as needed

Key Requirements

• High school diploma or GED required; degree in Business, Communications, or a related field is a plus
• Experience in customer service, logistics, or distribution, with hands-on involvement in handling customer inquiries, order intake, and follow-ups, is a plus
• Practical experience with sales order entry and data management, including keeping order records accurate, up to date, and consistent across systems
• Exposure to inventory coordination and supplier ordering, with an understanding of how stock levels and warehouse activity affect customer orders
• Good Excel skills (required), with experience in Monday.com (Sales, Inventory, Warehouse, or PO boards) and QuickBooks Online (sales orders and invoicing) strongly preferred
• Working knowledge of SAP is strongly preferred
• Familiarity with Salesforce and Dropbox or similar file management systems is a plus
• Strong attention to detail, with the ability to spot errors, inconsistencies, and missing information in orders and customer records
• Clear verbal and written communication skills, with the ability to respond to customers professionally and courteously and keep internal teams informed
• Ability to manage multiple priorities and meet deadlines in a fast-paced, customer-focused environment
• Demonstrated ability to work collaboratively with internal departments, including finance, logistics, and warehouse teams
• Sound judgment in knowing when to resolve customer issues independently and when to escalate them to the Customer Service Manager
• Ability to work on site in Solon, Ohio, including occasional visits to the warehouse

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Manay CPA and all affiliated clients provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.