About the role
Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.
And we’re looking for a Customer Service Representative to start immediately!
Client business Overview: A Large bridal service business with high volume of brides daily. Heavily women-employed company. Currently producing custom software system. In scale mode expecting significant growth.
Goal: Hire a bridal coordinator to manage client workflows, bookings, emails, customer service, and project management for brides throughout their journey with the company.
Key Specific Tasks VA will do
- Managing workflows and tasks in CRM (Dubsado)
- Email communication and customer service
- Invoicing and bookings management
Tools/Software to use
- Dubsado (CRM system) - must have experience or ability to learn quickly
- Slack - for communication
- Asana - for task management
Qualifications
- At least 3 years of proven experience as Customer Service Representative assisting international clients
- Excellent English communication skills, both written and verbal
- Impeccable interpersonal skills
- Familiarities with current technologies, like desktop sharing, cloud services, CRMs, and VoIP
- Experience with word-processing software and spreadsheets (e.g. MS Office)
- Knowledge of online calendars and scheduling (e.g. Google Calendar)
- Excellent phone, email, and instant messaging communication skills
- Tech Savvy
- Proactive attitude
- Able to work on a graveyard shift
Technical Requirements
- USB Headset with Noise Cancellation feature
- Working Webcam
- Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
- Main Internet Service Speed: at least 25 Mbps wired connection
- Backup Internet Service Speed: at least 10 Mbps
Benefits
- Job Security and Stability
- Paid Training
- Inclusive Culture
- Upskilling Opportunities
- 100% Work-From-Home
- Exceptionally Supportive Team
- Opportunities for Career Growth
- Fun Work Environment
- Holiday & Overtime Pay
Schedule: 9am-6pm EST (full time)
Location: This is a remote, PH-based job
Salary Package: PHP 38,000/month
Please note:
- Only qualified candidates will be invited to take the assessment & scheduled for an interview.