About the role
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Wing Assistant is looking for a French-English Customer Service Representative to work remotely on a Full-time status. We are working with a client in the Specific industry.
Primary Tasks
- Respond promptly to client emails and portal requests in French and English regarding their concerns
- Handle inbound and outbound phone calls, prioritizing urgent and last-minute client needs across both French and English-speaking customers
- Assist customers with their needs, offering empathetic support and swift coordination
- Update and maintain accurate customer records to ensure seamless information flow and accessibility
- Resolve client concerns efficiently and professionally, ensuring swift troubleshooting and clear communication in both languages
- Build trusted relationships with customer accounts through proactive, friendly, and solution-oriented interactions
- Ensure complete customer satisfaction during every engagement, taking the extra mile to support and reassure clients
- Document all interactions and case updates, adhering to internal procedures, guidelines, and data privacy protocols
- Guest Communication: Handle after-hours inquiries (live chat, SMS, email, phone) for bookings, issues, and urgent requests.
- Coordination: Dispatch maintenance/housekeeping for emergencies (e.g., lockouts, repairs) and follow up.
- Reservation Support: Process payments, verify guest details, and manage check-in workflows
- Ad hoc tasks
Required Experience
- Fluent in English (written & spoken) & French (written & spoken)
- At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity
- Excellent English and French communication skills, both written and verbal (at least B2 level)
- Excellent phone, email, and instant messaging communication skills
- Solid organizational and time management skills
- Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP
- Experience with word-processing software and spreadsheets (e.g., MS Office)
- Knowledge of online calendars and scheduling (e.g., Google Calendar)
- Proactive & confident with keen attention to detail
- Able to work in EST
Software Tools and Websites Required
Microsoft Office (Excel for trackers).
Cloudbeds (reservation management).
Ikea (guest journey management).
MaintainX (maintenance ticket system).
Schedule: 12 midnight to 8am EST (40hrs per week)
Salary: up to PHP50,000/month
Technical Requirements
- USB Headset with Noise Cancellation feature
- Working Webcam
- Computer with at least 1.8 GHz processor and at least 4GB RAM
- Main Internet Service Speed: at least 25 Mbps cable connection
- Backup Internet Service Speed: at least 10 Mbps
Benefits
- Job Security and Stability
- Paid Training
- Inclusive Culture
- Upskilling Opportunities
- 100% Work-From-Home
- Exceptionally Supportive Team
- Opportunities for Career Growth
- Fun Work Environment
- Holiday & Overtime Pay
Please note:
- Only qualified candidates will be invited to take the assessment & scheduled for an interview.
- We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.
- You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.