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primexbt

Customer Service Representative (English)

Remote

Apply on primexbt’s site ↗View original ad
Location
Remote
Work
Remote
Employment
Not stated
Level
Not stated
Function
Customer success & support
Pay
Not stated
Posted
4 weeks ago

About the role

How you are going to make an impact 🛠

  • Respond to customer queries promptly and efficiently through emails, live chat and phone calls.
  • Work together with various departments to address complex problems and escalate issues when necessary.
  • Conduct follow-ups with customers to ensure their concerns are resolved. Perform troubleshooting using different diagnostic techniques.
  • Record and document repetitive issues to contribute to process improvement.
  • Generate pertinent informational materials, including FAQ articles, user manuals, and tutorials.
  • Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company.
  • Identify and execute initiatives to improve the overall customer experience.

Discover your Fit 🪄

  • Experience in fintech (forex/crypto).
  • 1+ years of online customer support experience.
  • Excellent written and oral English.
  • Excellent interpersonal and communication skills.
  • Ability to manage or navigate stressful situations.
  • Experienced with using customer service software, tools and databases

Conditions of work

Shifts are 2/2 4am-4pm GMT

We are ready to provide for you

  • 100% remote job at any place you wish
  • Competitive salary based on your experience
  • Opportunity to work in international and cross-functional team with challenging and in-demand product
  • Performance-based bonus every quarter based on your results
  • Medical insurance after probation period
  • Additional sick leaves every 6 months
  • Birthday gifts

! Please provide cv in English !

Source

Posted by primexbt on their own hiring page, job-boards.eu.greenhouse.io. OptiTalent shows it as published, read 06 Nov 2026 23:49 UTC; the original is the reference.

View the original ad ↗

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