About the role
Are you a highly motivated and customer-focused professional with a knack for building relationships and spotting business opportunities? Do you thrive in a dynamic, phone-based environment where your negotiation skills directly impact business growth?
At Rentokil Initial we are seeking an extraordinary individual to join our team as a Customer Service Consultant on a Permanent Full time basis. This role will be an office based position in our Port Melbourne Office.
Reporting to the Customer Service Manager, you will be the strategic anchor for our valuable business customer portfolio. This phone-based role is essential for deepening client relationships, driving retention, and actively promoting growth through focused inbound and outbound engagement.
The key responsibilities for this position include
- Forecast and track retention metrics
- Resolve problems aligned to complaint resolution and customer in jeopardy procedures
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Management of customer escalations
- Administer and prioritize all customer tasks and ensure achievement of all deadlines within required time frame
- Maintain accurate records of all retention activities
- Actively identify new business opportunities and communicate to the internal teams
- Proactively support the Customer Service, Sales and Operations teams to achieve targets and deliverables.
- Provide a response and resolution to all customer queries within defined timeframes
To be successful, you will need to have the following
- Minimum 1 year experience in a Sales, Account Management, or Customer Service roles.
- Highly developed negotiation skills to ensure contractual obligations are met
- Demonstrated skills in B2B sales development
- Highly effective time management skills
- Intermediate computer and system skills
- Able to work calmly under pressure while multi-tasking
- Proven problem-solving skills
- Ability to work in a team environment to support colleagues
- Professional, reliable, and punctual.
- Meeting Deadlines and KPIs' on a daily/monthly basis
- High attention to detail
- Outstanding verbal and written communication skills
- Working from office Monday to Friday
Benefits of being part of the Initial Hygiene team
- Free Onsite Parking
- Attractive opportunities to earn commissions
- Comprehensive induction and training
- Access to an employee assistance program, for you and your family
- Ongoing learning and development
- Career Progression
The successful candidate must be able to pass a Pre-employment medical, drug & alcohol screen as well as background checks. Female and indigenous candidates urged to apply
About Rentokil Initial
At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.
From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.
In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 66,000 people across more than 90 countries, supporting over 5 million customers.
Employee Testimonials
“All of my managers have been really encouraging. They have seen things in me that I didn’t see in myself.” “The best thing about working for Rentokil Initial is the teamwork.” “At Rentokil Initial, our motto is that we are all in this together.”
Amanda Haans - Local Service & Sales Manager
“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”
Renay Fagan
“There are lots of incentives, rewards and bonuses available at Rentokil Initial.”
Carly Shreeve
"I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years."
Sierra Warrington