About the role
About us
DHA was established in 1988 following passage of the Defence Housing Australia Act 1987 (DHA Act) to provide adequate and suitable housing for, and housing related services to, members of the Australian Defence Force (ADF) and their families. We remain committed to our purpose of providing housing, and housing related services, to ADF members and their families to support Defence’s operational needs.
DHA manages an expanding portfolio of housing solutions and provides housing for over 17,200 ADF members and their families and administers rent allowance for more than 16,000 ADF members and their families in private rental accommodation. DHA provides housing related services advising on eligibility, providing posting support, and managing bookings and allocation services for all DHA provisioned housing and on-base accommodation to approximately 60,000 ADF members.
To find out more about DHA, please refer to our website or read our latest Annual Report.
About your team
The Customer Experience Branch delivers high-quality housing and accommodation services to Defence members, their families and property investors.
Our Customer Service Centre (CSC) provides responsive, professional support across Adelaide, Newcastle and Townsville. Working in an omni-channel environment, the team assists customers with housing allocations and allowances, tenancy and landlord services, and Living-in Accommodation bookings.
Customer feedback and insights are at the heart of what we do, helping DHA continually improve the services and experiences we provide.
About the role
DHA’s Customer Service Centre supports Defence members, landlords and other customers with a range of housing services, from establishing benefits and coordinating property care to providing lease advice. Our team is there when Defence members need us, providing support 24 hours a day, 7 days a week.
As a Customer Service Centre Consultant, you’ll play an important role in delivering a positive customer experience. You’ll administer Defence member entitlements, coordinate tenancy services, manage enquiries and work with a range of internal and external stakeholders to provide clear advice, practical support and timely solutions.
This is a Non-ongoing Engagement for a period of up to 12 months with possibility of extension or ongoing employment.
Benefits for working at DHA include
- 15.4% superannuation
- Generous leave entitlements, including 18 days personal leave and 20 days annual leave per year
- Work-life balance and flexible working options
- A positive workplace culture where you can bring your whole self to work
- Opportunities to broaden your industry knowledge and experience
- Career progression and opportunities
- A dedicated Employee Assistance Program for you and your family to access in times of need
- ADF partner employment conditions when posting to a new location
For information on DHA’s Employee Value Proposition, visit our website.
How to apply
To apply, click the Apply Now button below with your current resume and a 300-word pitch, addressing the requirements of the role.
For more information about the role, click View Candidate Information Pack button below.
Applications close: 11:55pm AEST 19 November 2026. Any questions? Please contact Andrew Church, Operations Manager T: 07 4726 1837 E: Andrew.Church@dha.gov.au
Order of Merit
A merit pool will be established from this process which will be valid for 18 months from the date of advertising. This merit pool may be used throughout this period to fill similar positions in the event positions become vacant.
Inclusion and Diversity
DHA is committed to building an inclusive and diverse workforce. We welcome applications from across our community including, Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, ex-defence members, mature-aged employees and carers.
RecruitAbility
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability
Eligibility
Employment with DHA is conditional on successful applicants demonstrating that they are an Australian citizen and can obtain and maintain a security clearance at the required level.