About the role
Bogotá, Colombia | On-site
At MAJORITY, we are looking for a highly analytical, curious, and proactive Customer Service Analytics Analyst to help us understand performance, identify opportunities, and make better decisions across our Customer Service operation.
This is a high-ownership individual contributor role for someone who enjoys working with data, challenging assumptions, and turning complex information into clear and actionable insights.
What you'll do
- Own and develop analytics for our Customer Service organization.
- Build dashboards and reporting for key CS metrics and KPIs.
- Monitor performance, identify trends, risks, and opportunities, and conduct root cause analyses.
- Partner with CS leadership to turn data into clear recommendations and business decisions.
- Explore AI, automation, and new analytical tools to improve operational visibility and efficiency.
What we're looking for
- Strong experience in data analytics, business analytics, operations analytics, or a similar role.
- Strong analytical skills and experience working with KPIs, metrics, dashboards, and performance reporting.
- Advanced Google Sheets or Excel skills and experience with BI tools.
- High level of autonomy, ownership, curiosity, and ability to communicate insights clearly.
- Fluency in Spanish and English and a bachelor's degree from a top-tier university, ideally in Analytics, Engineering, Economics, Business, Science, or a related field.
Nice to have
- Experience in fintech, technology, or high-growth companies.
- Experience working with Customer Service or Customer Operations data.
- Experience with Looker, Intercom, or similar tools.
What we offer
- Direct impact on the development of a global Customer Service organization.
- High exposure to leadership, Product, Operations, Data, and Technology.
- Competitive salary, indefinite-term contract, statutory benefits, and comprehensive healthcare coverage including prepaid medicine.
We are MAJORITY. We are international, ambitious, kind, and inclusive. We believe in equal opportunity and value diversity.