About the role
Responsibilities
- Greet customers and assist in escorting customers including platform, answering enquiries in order to promote customer experience excellence and enhance its competitiveness by leveraging and strengthening the growth in business sales productivity;
- Assist in managing the bank hall environment to divert customers in queue and counters, and assist in promotion of automated banking in order to deliver a high standards of professional and effective services, whereby improve overall customers waiting times;
- Define customers’ needs and refer to frontline sales and service staff in order to facilitate customers’ satisfaction.
Requirements
- Diploma holder or above
- At least 1 year's solid working experience in customer service(Including non-banking experience)
- Good in Chinese, English and Putonghua
- Customer-oriented, proactively with excellent interpersonal skills to enhance customer relationship
- Able to analyze and tackle problems independently with good ability to handle crisis management
- Process cooperative spirit and team’s morale with colleagues
- Candidates with less experience may be considered as contract position