About the role
Backcountry Outlet is a new retail division built on a simple idea: expert gear guidance paired with accessible pricing. It’s a place where seasoned skiers, first-time mountain bikers, and families alike can confidently gear up for what’s next. Our stores are powered by Gearheads who live the lifestyle—skiing, riding, hiking, and climbing—and bring that credibility to every customer interaction. This isn’t transactional retail; it’s about connecting people to the right gear, providing expert ski, snowboard, and bike services, and creating a reason to come back.
The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills.
As a Seasonal Custom Boot Fitter at Backcountry Outlet, you’ll be responsible for delivering top-tier, personalized ski and snowboard boot fitting services. You’ll work hands-on with customers to assess fit issues, perform custom modifications, and ensure every skier or rider leaves with boots that enhance comfort, control, and performance. This role requires both technical skill and a passion for helping people get the most out of their time on snow.
What you get to do every day
- Perform detailed boot fit assessments, including stance analysis, shell checks, and liner evaluation.
- Execute full custom boot work, including:
- Custom insoles, liners, and footbeds
- Shell stretching, punching, and grinding
- Foam injection or vacuum molding systems (e.g. Fischer, Head, Atomic, etc.)
- Diagnose and resolve customer fit issues with professionalism and clear communication.
- Provide honest, expert recommendations for new boots or modifications as needed.
- Maintain organized boot fitting workspace and tools.
- Stay current on product knowledge, boot technologies, and fitting techniques.
- Deliver an exceptional customer experience that aligns with Backcountry Outlet’s service standards and culture.
- Other duties as assigned by management team and Lead Shop Tech.
What you bring to the role
- Prior experience in ski or snowboard boot fitting (minimum 2–3 years preferred).
- Advanced knowledge of custom boot systems and fitting tools.
- Familiarity with major boot brands and fit technologies (e.g. BOA, GripWalk, Liquid Fit, etc.).
- Strong mechanical aptitude and attention to detail.
- Excellent communication and customer service skills.
- A genuine passion for skiing, snowboarding, and mountain culture
- Must be able to lift up to 50 pounds.
- High school diploma or equivalent.
- Technical certifications related to outdoor gear and equipment preferred.
Physical Requirements
- Ability to communicate verbally and work cooperatively with associates and customers
- Ability to remain standing for up to 5 hours at a time
- Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
- Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor
- Ability to lift and/or move merchandise weighing up to 50 lbs.
- Ability to ascend/descend ladders to retrieve and/or move merchandise
- Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
- Must have a flexible schedule, including availability for nights, weekends, and holidays
- Regular and predictable attendance
CSC Generation is an equal opportunity employer. All qualified applicants will receive consideration without regard to any characteristic protected by law. If you need an accommodation during the application process, contact hrbenefits@cscshared.com.
Employment is contingent on a background check, including verification of prior employment dates.